Manager, Member Services

~ The Consortium for Energy Efficiency (CEE) is an award-winning consortium of efficiency program administrators from the United States and Canada that unifies program approaches across jurisdictions to increase impact in fragmented markets. ~

By joining forces at CEE, individual electric and gas efficiency programs are able to partner not only with each other, but also with other industries, trade associations, and government agencies. Working together, administrators leverage the effect of their ratepayer funding and exchange information on successful practices for the public good. For more information visit our website.  

Position Overview 

CEE is seeking a Manager of Member Services who will be instrumental in managing the processes to effectively engage CEE's member organizations. This service-oriented role would be well served by a candidate who possesses a natural ability to understand and preempt the needs of others.

Other attributes for a successful candidate include: exceptional written communication skills, a thoughtful approach to interpersonal relationship building, and tremendous attention to detail. Additionally, candidates who are supremely organized in their work habits, who exhibit initiative and problem-solving, and who possess a desire for continuous improvement, are sought.

Responsibilities

• Support Executive Director in member recruiting efforts
• Maintain member contact database
• Work effectively with the other internal functions, systems and processes of the organization to meet organizational service objectives to members
• Provide member support, including: ownership of the member orientation process, fielding inbound member inquiries related to CEE services, capturing member intelligence, and enhancing member engagement and satisfaction
• Administrative support for committees of the Board of Directors
• Other projects, as assigned

Qualifications 

Position Requirements: 

• Bachelors degree in a relevant discipline (i.e. business administration, library science, communications) and work experience in a professional or service-oriented setting
• Outstanding written and oral communications
• Excellent skills with Microsoft Office software
• Experience with database management and process/project management software, a plus
• Experience with client management approaches and customer satisfaction survey techniques, a plus
• Ability to manage personal workload across multiple projects
• Potential to travel to two domestic meetings per year

Compensation: CEE offers a competitive salary and benefits package commensurate with experience.

To Apply

Applications will be reviewed upon receipt. Please use the email address below to send a cover letter and a resume.  

~ CEE is an Equal Opportunity Employer ~