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Description
The Institute for Transportation and Development Policy (ITDP) promotes sustainable and equitable transport worldwide. ITDP is a nonprofit organization headquartered in New York City with offices in China, India, Indonesia, Brazil, Argentina, Mexico City and the United States. ITDP's programs focus on bus rapid transit, non-motorized travel, travel demand management, parking, transport policy and urban development.
Position Overview:
Reporting to the IT Director, the IT Operations Coordinator will support USA and international employees with ITDP information technology, with a heavy focus on working with vendors, managing inventory records, migrating data, and testing and documenting software updates. ITDP IT is currently a one-person shop with help from vendors and field office liaisons.
Based in our NYC, Union Square office, the operations coordinator will work 2 or more days per week (flexible) between the hours of 9:30 AM and 5:30 PM for a total of 12 to 14 hours per week (set at the time of hiring). * Mornings and Mondays strongly preferred. * In addition, the specialist must be available for after-hours work when planned in advance or during the rare emergency.
Responsibilities:
The operations coordinator will help develop a more efficient, responsive, and sustainable IT service, with the following responsibilities:
- coordinating purchases and service requests between vendors and employees
- inventory management, including but not limited to licenses, hardware, warranties, and our tech support "cheat sheets"
- vendor price quotes, purchases, and returns
- record-keeping and documentation, including service request updates and online how-to guides
- data migrations
- software testing, documentation, deployment, changes, removal and repairs with remote deployment tools and "sneakernet" (but not so much by sneakernet, thank goodness)
- hardware update testing, documentation, deployment, changes, removal and disposal with PCs, Macs, and hardware such as wifi access points, ethernet, mobile hotspots, and printers
- accounts and groups management
- backup testing, scheduling, and restorations
Qualifications:
- HS Diploma
- 1 or more years of professional IT coordinator experience
- Excellent customer service and communication skills
- Strong organizational skills
- Proficiency in technical support in an environment similar to this: Nonprofit which works with local governments and businesses
- Wiki-based intranet with social features like Facebook and Twitter
- White glove service for VIP's
- Employees in different time zones
- Frequent travelers
- OSX Macs and Windows 7 PC's
- Google Apps for Business/Education/Nonprofits
- Microsoft Server 2008 R2 (Apple OSX Lion Server a plus)
- Adobe Acrobat Pro and Creative Suite Design Standard
- Software deployments and configuration via Active Directory, LogMeIn Central, and Apple Remote Desktop, as well as manual updates
- Network printers and network scanners shared via Active Directory, Bonjour, and web portal
- Technical challenges of China's firewall and internet monitoring
Preferred Experience:
- Writing how-to instructions, or teaching IT-related classes
- Working for an international organization.
- Relevant IT or customer service certifications such as CompTIA A+, HDI Support Analyst, etc.
- Working with Atlassian Confluence, Crowd, Jira, Salesforce or similar systems
- Contributing IT information to a company wiki
- Keeping employees up to date with service requests through a service request ticketing system.
- Demonstrating initiative in a support context
- A strong interest in making IT work better for others
Compensation: Compensation is $17 per hour, 14 hours per week.
Why you'll like ITDP:
Our staff are friendly, smart, and mission-driven, and we're seeking a candidate with similar traits, as well as organizational and technical expertise. Our IT setup is generally stable and well-organized, and actively improving. We research and test solutions, and work to implement best practices. We aim to ensure a healthy business environment and employee satisfaction, and that includes yours if you become our new IT operations coordinator.
To Apply:
Please email your resume and cover letter with "IT Operations Coordinator" and your name in the subject line. Please explain how this part-time position fits your schedule.