Member Services Representative

RelayRides is the world's first neighbor-to-neighbor car sharing business (think eBay meets ZipCar), and we're looking for an awesome Member Services Representative to join the team!

We launched in June 2010, in a little place called Cambridge, Massachusetts. Since then, we've been expanding all over town. Call us greedy, but one city wasn't enough for us! So, we went for San Francisco too, and now we're spreading our crazy car sharing ways around the city by the bay as well.

What else? Oh yeah, we've made some cool friends named Google Ventures and August Capital. They like us so much that they gave us a little bit of money, just enough to tide us over until we completely revolutionize the way the world drives. Seriously, we're passionate about making it easier for people to live car-free, which will help create a world with far fewer cars on the road, less pollution, and big savings (or income!) for all. I know that sounds crazy, but some smart people at The Economist, New York Times and Time Magazine have all said very nice things about us.

RelayRides is rapidly growing and evolving, and is a fun, fast-paced, and dynamic place to work. We are looking for an amazing, customer focused member services representative to join the team.

Responsibilities:

• Process member applications/approval process.
• Handle inbound calls and emails from members.
• Handle complaints and escalations across a broad range of areas - billing, fees and fines, mechanical issues and reservation scheduling.
• Ensure that RelayRides' members receive the highest quality of service and that all issues are resolved in the shortest possible time.
• Consistently contribute ideas to further improve the member experience.

Qualifications:

• Strong customer service background.
• Willingness to work outside standard business hours to support our members when they need it most (i.e. on-call responsibilities 1-2 times per week, possible swing shift - late afternoon or early morning start time).
• Ability to work both in a team environment and independently.
• Top-notch verbal and written communication skills.
• Outstanding attention to detail.
• Extremely bright self-starter.
• Ability to work independently with little or no supervision/direction.
• Personable/outgoing individual who enjoys working with people.
• Ability to work in a fast paced, quickly changing environment.
• Great problem solving skills and analytical abilities.
• Experience using Gmail, Google Docs, Skype, Excel, SalesForce or other CRM, RightNow or other customer service application.

Compensation: Approximately 40 hours per week / $25 per hour.      

To Apply: 

Click here to apply.