Customer Service Professional, Energy and Environmental Programs

Willdan Energy Solutions (WES) is one of the nation's preeminent providers of specialized energy, water, and resource management services to a growing list of clients that includes utilities, local and federal governments, hospitals, schools and private enterprises. WES's portfolio of services includes marketing and engineering, program management and implementation of energy efficiency and water conservation programs and development and implementation of information systems for the energy industry. WES's expertise also covers hardware retrofits, commissioning and retro-commissioning, demonstrations of new technologies, energy efficiency education/outreach, sustainability strategy and local government partnerships.

Our clients include public agencies and private companies from small businesses to large investor-owned utility companies, and include cities, counties, schools and colleges. They appreciate our ability to provide strategic planning, efficient energy management and creative IT solutions that support operational goals and long-term growth.

Willdan Energy Solutions (WES) is seeking a Customer Service Specialist to support our energy efficiency program operations.

Responsibilities:

• Taking calls from current and prospective customers.
• Explaining program benefits, eligibility and participation requirements.
• Tracking and proactive follow up on customer inquiries and leads.
• Reporting and tracking of customer complaints.
• Other tasks as needed.

Qualifications: 

Requirements include:

• At least 2 years of customer service experience.
• Proficiency with Microsoft Office suite (particularly Excel)
• Strong customer service skills, including excellent verbal and written communication skills; ability to calmly, empathetically and effectively address customer requests or concerns; experience addressing and resolving customer service complaints; experience tracking and following up on customer leads and requests.
• Exceptional attention to detail.
• Constant interest in and willingness to support broader program-wide objectives, including: synthesizing and reporting customer feedback to Program Manager(s); proposing new solutions to achieve objectives; exercising independence and creativity in achieving customer service objectives without overpromising.
• Experience in energy, construction, or engineering fields a plus.

Ideal candidate:

• Strong interest in issues of energy and sustainability.
• Strong desire to develop diverse business skillset(s) and advance in a fast-growing company/industry.
• Creative thinker
• Works well in teams
• Takes full ownership of tasks and consistently delivers beyond expectations.

Strong potential for advancement and/or permanent employment for exceptional candidates.

Compensation: $21-$25/hr, depending on experience.

To Apply:

Please include a cover letter in your email that addresses the requirements and qualities above. Include a copy of your resume in PDF format.