Senior Network Administrator

EnerNOC unlocks the full value of energy management for our utility and commercial, institutional, and industrial (C&I) customers by reducing real-time demand for electricity, increasing energy efficiency, improving energy supply transparency in competitive markets, and mitigating emissions. We accomplish this by delivering world-class energy management applications including DemandSMARTTM, comprehensive demand response; EfficiencySMARTTM, data-driven energy efficiency; SupplySMARTTM, energy price and risk management; and CarbonSMARTTM, enterprise carbon management.

Our Energy Network Operations Center (EnerNOC) supports these applications across thousands of C&I customer sites throughout the world. Using our C&I customers' energy usage flexibility, we make capacity, energy, ancillary services, and carbon products available to grid operators and our more than 100 utility customers on demand as a cost-effective alternative to traditional power generation, transmission, and distribution.

Position Overview:

The Senior Network Administrator's role is to ensure the stability, integrity and operation of the EnerNOC customer facing computer network, supporting 8000+ sites and the core network infrastructure providing access to the ISPs used to enable the communication network.  

Responsibilities: 

These responsibilities include leading the activities to:

1. Operational Management:

• Plan, develop, install, configure, maintain, support, and optimize all network hardware, software, and communication links
• Provide oversight to Associate Network Administrators for the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
• Analyze and resolve communication problems between the EnerNOC data centers and the customer sites in a timely and accurate fashion.
• Analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide training to EnerNOC support organizations when required.
• Design and manage security solutions, including firewall, and network intrusion detection systems.
• Manage all network hardware and equipment, including routers, switches, and UPSs.
• Design and implement all equipment, hardware and software upgrades.
• Design and maintain network access permissions, and access rights.
• Participate in the planning and execution of security audits.
• Ensure network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Recommend and manage network monitoring tools
• Develop customized network management tools using JAVA and the RAD process.
• Manage and/or provide guidance to Associate Network Administrators.
• Participate in off shift coverage as necessary
• Measuring and tracking the stability, availability, and security of the network
• Performing root cause analysis of our connectivity and data collection problems Identifying and remediating security risks within the network

2. Strategy & Planning:

• Perform network design and capacity planning
• Identify and drive operational efficiencies
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
• Establish service level agreements with end users
• Collaborate with management and department leaders to assess near- and long-term network capacity needs
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
• Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
• Design and deploy LANs, WANs, and wireless networks, including routers, switches, UPSs, and ISP circuits

3. Acquisition & Deployment:

• Interact with vendors, outsourcers, and contractors to evaluate network products and services
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
• Act as an escalation point for resolving network performance and troubleshooting problems
• Develop design and drive implementation of all network security solutions

4. In support of EnerNOC's core business of demand response,

• Participate in demand response events by:
  o Coordinate time critical troubleshooting with site technicians to ensure maximum customer participation during demand response events
  o Monitor and manage connectivity for the event
  o Monitor and manage remote control activities during the event and at event closure
• Provide leadership in delivering network solutions in support of demand response protocols and program rule

Qualifications:

Required Qualifications/Skills/Education:

• Educational attainment equivalent to BA/BS in computer networking, engineering, computer science or other technical field
• CCNA, CCNP, CCSP or similar certifications and specialized training related to network administration and network security is preferred.
• Excellent networking and computer skills, including experience with cellular communications, routers, firewalls, network address translation, and VPN
• Demonstrated knowledge of advanced networking protocols
• Demonstrated knowledge of advanced network administration principles
• Demonstrated knowledge of mature OSI model practices
• Demonstrated knowledge of security appliances and best practices
• Demonstrated knowledge of customer service principles and techniques
• Excellent oral and written communications skills
• Excellent problem-solving and organizational skills
• Desire to develop expertise in Demand Response and Energy Management
• Initiative, resourcefulness and the ability to work in a fast-paced, flexible, team environment
• Ability to manage high-stress situations calmly and effectively

Desired Qualifications/Skills/Education:

• Experience with ITIL, COBIT or other service delivery methodologies
• Experience with Business Process Excellence methodologies
• Experience working with energy management, power generation, and related technologies