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Description
Our mission at Zep Solar is to advance the proliferation of solar energy through cleverly designed products that optimize the efficiency of such precious resources as time, money, materials, space, and energy while providing our customers with quality products and services. Zep is here to make the jobs of solar installers easier, safer, and more profitable - and, in so doing, to provide a major reduction in the cost of solar power systems.
Zep is also deeply committed to the well being of our employees, our communities, and the world. We believe that a world powered by the sun is achievable in our lifetime, and we are committed to solving the problems that appear to be in the way.
Responsibilities:
- Provide world-class technical support to all customers and strategic partners in the US and Canada
- Document and Track all customer communications through CRM
- Create analysis of data to identify key areas for product and support improvement
- Develop processes and procedures for customer focused technical support
- Work closely with the manufacturing and product development teams to provide and co-ordinate feedback on the company's product offerings, resolve any technical issues and help in defining the requirements for new products.
- Assist in the development of new customer-facing design tools
- Create and distribute technical documents and materials
- Provide on-site field support as needed for advanced escalations
Qualifications:
Minimum Qualifications:
- Bachelor degree in Mechanical or Electrical Engineering or equivalent
- 2 to 3 years PV industry/technical support experience
- CAD skills - proficient in AutoCAD or Vector Works
- Outstanding communication skills, both oral and written
- Professional and able to work independently and as a team player
- Exceptional computer skills (Excel, PPT, Vector Works, etc)
Desired Skills:
- NABCEP Certified PV Installer
- PV system design and hands on installation experience, especially with various PV mounting systems
- Knowledge of ASCE 7-05 and the IBC
- Knowledge of Salesforce
To Apply:
Please send resumes to Christina Manansala. Email only, no calls will be taken.