Systems Administrator

A leader in corporate responsibility since 1992, Business for Social Responsibility (BSR) is seeking a Systems Administrator for its Shared Services team in San Francisco.

BSR works with its global network of more than 250 member companies to develop sustainable business strategies and solutions through consulting, research, and cross-sector collaboration. With 6 offices in Asia, Europe, and North America, BSR uses its expertise in the environment, human rights, economic development, and governance and accountability to guide global companies toward creating a just and sustainable world. Visit BSR for more information.

Position Overview: 

The Systems Administrator will report to the Director of IT and be responsible for ensuring the availability, reliability, security, and optimal performance and functioning of BSR's IT infrastructure. BSR is looking for a highly driven, energetic professional to support substantial changes in how our IT function delivers technology services to BSR's end users globally, to ensure that those services are effective, and to reinforce a strong internal customer service culture. This is an excellent opportunity to be part of an organization addressing critical issues, and to work with amazing colleagues throughout the world.

Responsibilities:

Administration:

• Support execution of improvements to global IT systems and processes consistent with BSR's IT strategy and vision.
• Oversee day-to-day end-user and network systems support and troubleshooting.
• Work closely with existing vendors to coordinate IT support and services.
• Other duties as required and assigned by the Director of IT.

Technical:

• Monitor and review network performance, capacity, reliability, and security. Schedule maintenance and upgrades when appropriate.
• Ensure that adequate measures are instituted to monitor and protect servers and that all systems are properly configured and secure.
• Work with the IT Director and vendors to diagnose and resolve infrastructure issues.
• Remain abreast of IT developments and trends and identify potential improvements on an ongoing basis.

Customer Service:

• Drive internal customer satisfaction by actively supporting the end-user experience and implementing action plans to address significant issues.
• Maintain appropriate mix of internal and vendor-provided support to ensure timely support of key applications in all BSR operating regions.

Qualifications:

• 5 years or more of Systems Administrator experience, preferably for an international organization.
• Demonstrated strong problem solving, exceptional customer service focus and decision making skills.
• Preference for hands-on experience supporting virtualization, storage area networks, and Microsoft Dynamics SL or a similar class of accounting system.
• Demonstrated experience integrating a heterogeneous OS environment to optimize uptime, reliability, security, and service delivery.
• Knowledge and operational experience with Windows and Linux-based operating systems, server and networking environments.
• Experience with productivity tools and software as a service (SaaS) offerings.
• Demonstrated experience with core network infrastructure technology including firewalls, routers, switches and VPN solutions.
• Experience in supporting a globally distributed network which requires high uptime and quick response to service requests.
• Ability to collaborate across business units in order to understand current and future business needs.
• Strong verbal, written, and interpersonal skills.
• Ability to communicate technical concepts effectively to various audiences.
• Capacity to work and thrive in a fast-paced, international, entrepreneurial environment.
• Reliable, consistent and adhering to high ethical standards and commitment to BSR core values of Leadership, Respect and Integrity.

Compensation: BSR offers an outstanding benefits package, including health, dental, vision, life and disability insurance, a 401k savings plan, paid time off (PTO), sick and other family friendly leaves, flexible hours, paid time off for volunteer activities and a casual atmosphere. Compensation is competitive and commensurate with skill, knowledge and experience level and the constraints of a non-profit business organization.

To Apply: 

Please apply only online.

BSR is committed to developing an inclusive work environment where diversity of thought, style, culture and skill is valued in support of individual performance and potential, as well as our business goals and mission.