Account Coordinator

PanelClaw Published: July 22, 2021
Location
North Andover, MA
Job Type
Full-time
Categories
Admin/ Gen Mgmt / Sales & Marketing /

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Description

At PanelClaw, a leading manufacturer of Solar PV Mounting Systems, we have assembled a team of exceptional individuals working as engineers, sales, designers, marketers, supply chain specialists, and business leaders. What makes PanelClaw great are the people behind the titles. We feed off each other's energy and direct our passion toward the goal of accelerating the adoption of PV worldwide.

Working closely together to share ideas and challenge ideas-- enables us to routinely come up with the best ideas. We value the mutual respect of being passionate about what we do and for being easy to do business with.

Job Description

PanelClaw is looking for a dedicated, hardworking, passionate customer service professional to join our Operations team. The Account Coordinator (AC) handles sales-related tasks through close collaboration with field sales team members. The AC is responsible for executing administrative and operational tasks tied to the sales process.

In addition, the AC handles customer inquiries by responding directly to product related questions, requests for quotations and/or by forwarding the inquiries to the appropriate sales VP or Regional Account Manager. The AC is regionally assigned but works closely with other AC’s to deliver world class service to our partners. The AC is responsible for all aspects of order management from inception through delivery. A team player who can communicate and work with our operations team is a must.

  • Account Coordinator Direct Report: Director, Operations
  • Work Location: North Andover, MA
  • Type: Permanent, Full Time, Exempt Opening: Immediate PanelClaw

Responsibilities

Essential Functions:

  • Deliver world class customer service through timely and professional response to customer inquiries via phone and email
  • Provide product information and advice to customers
  • Record customer contact information, opportunity details, and other information as necessary. Track sales-related tasks, leads, and opportunities using ERP software
  • Generate cost estimates, sales orders and communicate lead times
  • Work with existing customers and prospects to field inquiries and resolve issues
  • Interface cross functionally and with customers for shipment delivery
  • Deliver technical documents, marketing material, and commercial data to customers
  • Document customer and competitive feedback
  • Work with other departments to ensure streamlined operations and efficient processes
  • Maintain expert knowledge of competitors’ product lines
  • Be the first line of defense with inbound sales inquiries through the PanelClaw primary contact channels

Job Requirements/Qualifications

  • Bachelor’s degree
  • 2 or more years of experience in sales and customer service
  • Manufacturing, sales operations, sales support, logistics and vendor relations experience helpful
  • Understanding of CRM tools
  • ERP experience a plus
  • Extensive experience with Microsoft Office products; comfortable with technology
  • Knowledge of solar photovoltaic mounting systems and/or work experience in the solar energy or other renewable energy industry will be a plus

Ideal Personal Characteristics:

  • Superior verbal and clear written communication skills
  • Excellent listening skills and the ability to ask clarifying questions
  • Conflict resolution and problem-solving skills
  • Customer focus
  • Patience, flexibility and the ability to “read” customers
  • Attentiveness to detail
  • Ability to use "positive language"
  • Self-Control, positivity and assertiveness
  • Ability to take responsibility
  • Motivated self-starter and fast learner, ability to multi-task professionally under pressure
  • Team player who works well across departments

Compensation

  • Competitive salary based on relevant professional experience
  • Fringe benefits package includes medical, dental and vision insurance, 401(k) plan, and paid vacation
  • Numerous opportunities for professional development and career advancement

To Apply

  • Please click "Apply" below to email resume and cover letter.  

Submission Application Requirements:

  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

PanelClaw is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.

This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

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