Operations Director

A new way of doing business Earth Tones is a telecommunications company that was founded by non-profit groups to raise funds for environmental work, educate the public on green issues, and to provide consumers with an alternative to business as usual.

We offer residential and business long distance service, internet access, and have just launched a wireless program. We give 100% of our profits to environmental campaigns, use recycled paper in all materials, and include a Green Alert in our bills urging subscribers to call or write to decision-makers on critical issues. A position of responsibility.

We seek an activist willing to tackle the day-to-day challenges of running a small business: speaking with customers, creating and implementing business plans, negotiating with vendors, monitoring income and expenses. The successful candidate will also feel a responsibility toward building a better future by using business as a tool for social change. Youll need to be detail oriented, have good problem-solving skills, computer literacy, creativity, and determination to succeed. We offer a starting salary of $20,000-$30,000 depending on experience, a college loan assistance program, health care, two weeks paid vacation, and a job where you can take your conscience to work.

Job Description:

• Daily customer and prospect care and processing
•  Process new orders for Earth Tones service and requests for written information packets
• Respond to e-mail questions and correspondence
• Submit electronic and paper orders to our service providers
• Perform rate analyses, issue credits (when appropriate) and deal with individual customer issues Coordinate value-added services
• Research and write monthly Green Alerts (for both bill and website)
• Maintain and oversee Green Alerts On-Line membership list
• Coordinate billing inserts program (systematize rotating schedule of political action pieces, non-profit owner promos, and outside vendor inserts)
• Coordinate additional billing features (Round-up features, Green Alert Telegrams, etc.)
• Coordinate other political activities to enhance our programmatic value, e-mail campaigns, etc. Conduct business analysis
• Create and monitor Earth Tones budget and business plan
• Produce monthly billing / attrition reports
• Produce twice annual value-per-sign up report
• Track monthly sales and revenue Maintain business relationships with vendors/providers.
• Monitor our current providers/quality control
• Negotiate ongoing services and offerings updates Website and database upkeep
• Update and maintain our customer database
• Update and maintain our website Fulfill Corporate Fiscal Responsibilities
• Pay Taxes
• Process requisitions and pay bills
• Ensure accurate financial recording