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Description
Come interview with a dynamic, unique, and growing green education company based in Manhattan, NY that is looking for an Operations Analyst. We are a performance-driven organization with great opportunities for advancement.
Position Overview:
The Operations Analyst will be responsible for establishing and managing relations with various outside vendors, including instructors, venues, travel agents, and other resources utilized in the company's clean tech training operations. They will receive inbound calls from customers, routes calls to appropriate party, and resolves customer issues when necessary. Attention to detail, professional phone etiquette, ability to work autonomously, and problem-solving skills are required.
Event planning experience, ability to negotiate, experience with contracts, tech savvy, and proficiency in CRM platforms (ex: Salesforce) strongly preferred.
Responsibilities:
- Source and manage relationships with various outside vendors (instructors, venues, travel agents, etc.)
- Negotiate rates and secure contracts for venues, services and other operational resources
- Receive inbound calls from customers, route calls to appropriate party, resolve customer issues as-necessary
Qualifications:
Required Skills:
- Attention to detail
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Ability to work autonomously
- Good analytical and problem solving skills to understand business functions and requirements
Preferred Skills:
- Event planning experience
- Experience with arranging/booking travel
- Ability to negotiate
- Experience with contracts
- Proficiency in CRM platforms (ex: Salesforce)
To Apply:
To apply, please send your resume and cover letter.