Off-Grid Micro Wind Turbine/Solar Technical Support

~ Primus Aerospace, an AS9100/ISO9001 certified employer located in Lakewood, Colorado, is a growing company with many opportunities for advancement. Primus Aerospace specializes in high-precision, high-complexity Aerospace assemblies. Primus Wind Power is a division of Primus Aerospace and is the world's leading manufacturer of off grid, horizontal access, up-wind, small wind turbines. ~

Position Overview

Primus Wind Power is currently seeking a Tech Support Technician. The primary function of this position will be to provide technical support over the phone and the internet to customers and dealers.

Responsibilities 

Tech Support/Customer Care Will Be Responsible For: 

• Respond to Customer, Dealer and Distributors questions and technical issues regarding the repair, warranty service and out of warranty work on the AIR turbine. Technical support background is a must.
• Interface with ASD partners (Authorized Service Distributors) across the World to provide warranty and non-warranty work on the AIR units.
• Be knowledgeable on product differences to explain best turbine choice for customer.
• May include some travel for training or Solar/Wind Trade shows and demo booths of the AIR equipment as needed.
• Ensure post-sale customer satisfaction by responding to all technical questions, warranty claims or customer care requests.
• Using PWP tools, provide knowledgeable response to customers on determination of their wind resource at their site.
• Work in manufacturing to build and/or service turbines in order to gain and retain an understanding of the product.
• Be knowledgeable on solar installations, batteries and the electrical components that are incorporated into an off grid system. Knowledge of Solar and off grid is a must.
• Promptly and kindly answer and respond to all telephone and e-mail inquiries.
• Ensure sales orders/warranty claims are confirmed with customers and are executed to best-in-class standards.
• Communicate customer feedback and requests to management for consideration.
• Communicate and coordinate with operational personnel (i.e. - Account Manager, Purchasing, Shipping, Accounting, etc.) to meet customer requests.
• Respond to internal inquiries regarding product support.
• Support operational processes and manufacturing problems as needed.
• Support product development efforts as needed.
• Assist in other duties as needed and assigned by upper management. 

Qualifications 

Experience: 

• Minimum of 2 years experience working in Electrical/ Solar/ Wind Tech Support position.
• Experience in solar and battery experience is key.
• Customer care experience is also necessary. Renewable Energy (Solar/Wind) Certification a plus.
• Global Shop Solutions (GSS) ERP system experience a plus. 

Other Requirements: 

• Reliable transportation.
• Must be able to pass background check.