Member Services Associate

We’re a non-profit member-owned energy supplier providing fuel oil, renewable electricity, and non-renewable electricity to over 6000 members in the Philadelphia area. Based in Center City, we’re a small organization trying to do big things. Our mission is: to provide energy cost savings, education and advocacy on behalf of our members; to promote the efficient use of energy and the development and use of renewable energy; and to support cooperative concepts and participate in the cooperative movement.

We seek a committed, resourceful person to take responsibility for resolving customer concerns and to work as part of a small team to manage and grow our organization, Requires attention to detail, logical thinking, outstanding interpersonal skills and persistence to resolve problems. Requires proficiency in MS Office and Access. Any other skills you have, we’ll find a way to use.

In this position you will be given absolute responsibility for member care. You will work directly with the Director of Operations, our members, our suppliers, and the Public Utility Commission to assure that member concerns are resolved fairly and quickly.

You will also be asked to contribute in a wide variety of ways to the overall running of the organization. You may be called upon to develop marketing materials, update our web site, stuff envelopes, make presentations to prospective members, analyze supplier reports for accuracy, file, etc. When you’re as small as we are, we all do it all.

This is a great opportunity for someone who has the capability and passion to succeed, and wants to develop a broad range of skills in a very entrepreneurial atmosphere, while learning all there is to know about energy including renewable energy and energy conservation.

Position Qualifications:
College or professional degree or equivalent experience;

Proficiency with Microsoft Office and Access;

Excellent verbal and written communication skills;

Initiative and perseverance;

Ability to work independently and conscientiously with little supervision;

Superb organizational skills with the ability to juggle multiple tasks;

Outstanding interpersonal skills, sense of humor, energy, and good judgment;

Self-directed and deadline-oriented;

A passion to create a sustainable energy future

ECAP is an equal opportunity employer and encourages applicants of all races, cultures, genders and sexual preferences.

Salary range: $25,000-$30,000 depending on experience. Health insurance. Generous holidays and vacation. Casual work atmosphere.

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Director of Operations, ECAP,
1218 Chestnut St., Suite 1003,
Philadelphia, PA 19107
fax: (215) 413-2140