Manager, Professional Development

The U.S. Green Building Council, a Washington, DC-based national nonprofit organization of over 8,000 corporate and organizational members from every sector of the building industry united to transform the building marketplace to sustainability, is currently seeking a a dynamic individual with experience developing, maintaining or administering surveys and/or educational testing to serve as the Manager of Professional Accreditation and manage a growing credentialing program and diverse community of more than 35,000 green building professionals.

This mid-level staff position will oversee all day-to-day activities related to the development and maintenance of the LEED Professional Accreditation exams including statistical analysis of item performance and overall quality control. 

Specific Responsibilities Include: 

• Recruit, train and manage volunteer subject matter experts and support staff to ensure timely and accurate exam development activities 
• Prepare exam development and maintenance plans and schedules in coordination with the Director of Accreditation and volunteer committees 
• Establish and implement best practices for item writing, maintenance and performance analysis 
• Ensure compliance with ISO 17024 polices, procedures and processes for exam development, delivery, governance and data security 
• Analyze the performance of pretest items and conduct regular statistical reviews of exam questions to assess fairness, reliability and validity of all items 
• Prepare statistical reports and document processes to assist in answering candidate inquiries and maintaining program accreditation 
• Serve as first point of escalation for in-depth customer service issues including exam scoring matters 
• Supervise vendors for exam development, maintenance and delivery including assisting with contracting, performance tracking and payment of invoices 
• Support the activities of the certification scheme committee and subject matter expert groups to develop certification requirements and professional standards for specific areas of USGBC's certification scheme 
• Survey and analyze the educational needs of target audiences to inform the development of continuing educational requirements 
• Assist with departmental business planning and budgeting 
• Represent USGBC at relevant meetings, presentations and conferences 
• Perform other job duties as assigned

• BS degree required, MS preferred 
• 3-5 years experience in personnel certification, exam development and/or continuing education 
• Experience developing, maintaining or administering surveys and/or educational testing 
• Attention to detail, demonstrated organizational skills and project management experience 
• Staff and vendor management skills 
• Prior experience leading and/or facilitating volunteer committees 
• Proficiency in Microsoft Windows, Microsoft Office Suite; database and statistical analysis software skills a plus 
• Excellent written and verbal communication skills 
• Commitment to USGBC Mission