Help Desk Analyst / Hardware Configuration Technician

Ducks Unlimited, Inc. Published: March 10, 2023
Location
Memphis, TN
Skill Level
Mid Level
Job Type
Full-time
Categories
Information Technology / Other
(Number of Job Posting Views: 2)

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Description

Ducks Unlimited conserves, restores, and manages wetlands and associated habitats for North America's waterfowl. These habitats also benefit other wildlife and people.

Waterfowl conservation is facing important challenges as wetlands and other habitats are being degraded and destroyed across the continent. Ducks Unlimited has a vision to reverse this trend.

Position Overview & Basic Functions

We have an opening in the Information Systems department for a Help Desk Analyst / Hardware Configuration Technician. We're seeking a talented and focused individual to monitor our help desk ticketing queues. With the ability to analyze common issues and take steps to reduce or eliminate them, collaborate with other IT personnel, and seek help from peers to develop relevant solutions. Applicants should be ready to quickly troubleshoot hardware and software problems. The Help Desk technician should also possess great verbal and written communication skills and the willingness to learn everything about our computer systems.

  • Location: National Headquarters – Memphis, TN 
  • Working Conditions:
    • Manual and physical dexterity required
    • Must be able to lift 40+ pounds.

Key Responsibilities

  • Working as a team member to accurately help end users with their issues
  • Excellent communication and customer service skills required
  • Record all trouble ticket issues/incidents and provide follow-up to customers
  • Perform computer lifecycle upgrades accurately and efficiently

Qualifications

Experience:

  • 2 – 4 years' experience in a Help Desk enterprise environment
  • Strong working knowledge of Microsoft products
  • Ability to adapt and learn new technologies

Skills:

  • Excellent customer service skills
  • Working knowledge of IT terminology
  • Good written and oral communication skills
  • Experience configuring and maintaining laptops and desktops in an enterprise environment required
  • Software installations
  • Deskside support experience
  • Understand basic networking
  • Mac experience is a plus

Education:

  • Must have a minimum of an Associate’s Degree and 5+ years of hardware/software experience in an IT setting. Win 2000/ Windows XP/ Windows 10 and Microsoft Office 365 proficiency is essential.  
  • Familiarity with network cabling, Ethernet and computer telephony/telecommunications is desired.  
  • Must be an effective verbal and written communicator.  
  • Must have problem solving skills with superior phone etiquette and strong decision-making abilities.

Compensation

  • Salary: Commensurate with experience. 
  • Benefits: 
    • We work hard to encourage everyone at Ducks Unlimited to bring their authentic selves to work every day. DU offers an exceptional benefit package that includes comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage; three weeks paid vacation; paid sick leave and 10 paid holidays; 401(k) plan (including partial employer match); and tuition reimbursement.

It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age, or genetic information except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, lactation and related medical conditions),  sexual orientation, gender, gender identity, gender expression,  age (40 or over), disability (physical, mental or visual), genetic information, marital status (including registered domestic partnership status), military and veteran status, immigration status, or any other category protected by federal, state or local law.

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