Client Success Manager, French Speaker

~ EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain space, EcoVadis is driven by a young team of over 25 nationalities making a real impact on the environmental and social practices of companies around the world. ~

EcoVadis aims at improving environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 Global Multinational companies have selected the EcoVadis solution, including Fortune 500 such as Axa, BASF, Coca Cola Enterprises, Deutsche Telekom, Heineken, Henkel, Orange, Johnson & Johnson, L'Oréal, Nestlé, Renault-Nissan and Verizon.

Join us, we're looking for collaborative, fun and passionate people to help us make a difference. 

Position Overview  

This position, located in Paris,  begins as soon as possible. We are offering a full-time contract. In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

The Client Success Manager/Program Manager's primary responsibility is to: 

• Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management;
• Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;
• Closely monitor customers' implementation success and grow EcoVadis sales within the accounts;
• Act as a key facilitator between Customer and EcoVadis delivery teams; and
• Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems. 

Responsibilities  

Duties and Responsibilities: 

• Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);
• Ensures effective roll outs within existing client base - high level program management;
• Drives Change Management to integrate EcoVadis ratings in customers' procurement processes (e.g. RFP's, SRM, Qualification);
• Identifies opportunities for expanding usage and obtains customer advocacy;
• Create powerful visual presentations and winning proposals for additional services; and
• Teamwork and best practices sharing to contribute to the development of EcoVadis service offering support for Account Executives business development efforts. 

Qualifications 

• Successful Customer Management experience with large accounts acquired in fast paced environment.
• Fluency in French is a Must.
• Procurement experience preferred (either consulting or software)
• 6+ years of experience in sales or consulting roles (Preferably B2B).
• Bachelor's Degree required.
• Ability to work well in an international and multicultural environment.
• Fluency in English and another language is a plus.
• Self-driven and team player.
• International exposure. 

To Apply 

Please click below: "Apply Now Online!" to submit your resume and a cover letter. Type "Job ad reference: PM150127 / Client Success Manager" into the subject line. 

~ EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category. ~