Applications Support Specialist

Ormat Technologies, Inc. Published: October 12, 2018
Reno, Nevada
Skill Level
Mid Level
Job Type
Strategy Development / Engineering / Energy

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~ Headquartered in Reno, Nevada, Ormat is a leading geothermal company and the only vertically integrated company solely engaged in geothermal and recovered energy generation (REG), with the objective of becoming a leading global provider of renewable energy. Please visit our website for more information. ~

Position Overview

This position is responsible for ongoing support, training and analyzing new business requirements of the existing organization’s applications.


  • Provides end user support for all information systems
  • Work with internal departments and development teams to understand the business needs
  • Assists business units in defining standardized processes and procedures as they relate to information systems
  • Support multiple locations, with travel to each as needed
  • Assists with documentation and record keeping for software change process
  • Write user guides for new and existing processes
  • Provide on-call support for global business units
  • Acts as a liaison between departmental end-users and IT in the configuration of data, application, system, and technical requirements to ensure accuracy and operational performance
  • Acts as the primary liaison between the ERP provider and departmental end-users for troubleshooting, version testing, and business process development
  • Train end-users on business processes and the accurate completion of those processes within the ERP system
  • Be able to work with minimal supervision in a global team environment
  • Must be able to read, write and speak English at a level which will permit the employee to accurately understand and communicate information to safely and efficiently perform the job duties
  • Must be able to exercise independent discretion and judgment
  • Must possess at any time a valid driver’s license with a driving record acceptable to ORMAT’s auto insurance carrier
  • Must be able to operate a vehicle in a safe manner

Other Responsibilities:

  • Performs other duties and projects as assigned
  • Provide support for special projects and other duties as assigned
  • This position requires traveling to Israel on an annual basis


  • Bachelor’s Degree in Industrial Engineering and/or Information Systems or related field or equivalent experience required
  • Must be skilled in documenting functional and non-functional requirements and reviewing design specifications
  • Must have prior training experience
  • Must have knowledge of financial processes and procedures
  • Proven experience working with applications supporting financial applications preferred
  • Proven experience as business analyst in ERP logistics + purchasing modules preferred or OMS
  • Proven experience and understanding of the full system development life cycle and the dynamics of application development projects preferred
  • SQL skills preferred
  • Excellent communication skills, both written and verbal
  • Problem solver with the ability to exercise mature judgment
  • Proactive and responsible; able to set own action plans and manage multiple responsibilities at once
  • Proven ability to work creatively, innovatively and analytically
  • Personal time management skills and ability to meet individual and team deadlines
  • Experience working with technology staff at all levels (developers, database administrators, application experts)
  • Excellent interpersonal skills

Physical Requirements:

  • Must be able to work in an office environment
  • This job requires sitting and/or standing for long periods of time with moderate bending, stooping and kneeling
  • The ability to work at a computer and computer monitor for long periods of time and stay alert
  • This position requires sitting 80% of the time and standing and walking 20% of the time
  • Must have the ability to occasionally lift up to 25 pounds without assistance

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