Account Coordinator

Sustainable Community Development (SCD) manufactures and distributes a specific probiotic technology. We distribute products not only in the US but also all over the world. SCD offers a dynamic environment and excellent opportunities.

Position Overview:

The best candidate for this position will be able to work in QuickBooks and SalesForce.com, talk to customers from multiple nationalities, create reports in Word and Excel, multi-task and work in a high-paced environment. This position will work under direction of the Senior Business Manager and interact regularly with the Accounting and Fulfillment departments.

Responsibilities:

Include, but not limited to:

• Account Coordinator for Assigned Accounts
• Customer Communication
• Conduct customer business reviews- regular update meetings with the customer and coordinate with the rest of the SCD Team.
• Contractual reviews of customers under contract with SCD.
• International travel for business negotiations may be necessary.
• Order Fulfillment
• Manage logistics of shipments providing updates to customer
• Maintain checklist for order fulfillment, timely shipment, labeling, customer specific needs and requests, etc.
• Update CRM program (SalesForce.com) with all Customer information:
• Manage customer files, updating contacts, pertinent business information, manage and administer CRM functions
• Send Invoices & Statements
• Customer Correspondences
• Provide Royalty information and updates per customer to Sales Team
• Provide A/R updates to Sales Team
• Collection of Past Due Accounts as needed
• Coordinating with other departments to fulfill customer requests
• Maintain close communication with project teams
• New Business Development - initial contact with new prospects, qualifying and running processes surrounding contract negotiations, price negotiations and first orders.
• Provide Sales presentations and introductory training for new customers
• Regular interaction with all departments of the company is required to identify, communicate and help resolve customer service issues.

Qualifications:

• Experience with QuickBooks or similar accounting software
• Experience with Customer Reporting Software, SalesForce.com preferred
• Experience with SKYPE & GoToMeeting type software a plus.
• Proficiency with Microsoft Office
• Willingness to travel - some international travel may be needed.
• Foreign Language a plus

Location:  1627 Main Street, Suite 700, Kansas City, MO 84108

Position Closed:  June 30, 2012

To Apply:

Please send your resume to Katherine Wood, Senior Business Manager.

SCD Probiotics, LLC is a drug free environment and an equal opportunity Employer M/F/D/V

Become a part of our fast growing, high energy organization with high potential for advancement. We are team centric group and introduce eco-friendly green products to the society for better human health and greener environment.

SCD Probiotics, LLC, All right reserved.