Contractor Services Manager

 ~ The Center for EcoTechnology helps people in Massachusetts and neighboring states save energy and reduce waste in their homes and businesses. ~

For more than 35 years we've offered proven advice and resources to help people save money and feel more comfortable at home and to help businesses perform better. Working with partners throughout the region, we're helping transform the way we live and work for a better community, economy, and environment - now and for the future.

Position Overview 

The
Contractor Services Manager is responsible managing the Contractor Services
team and for ensuring that weatherization contractors meet requirements and
goals of the Mass Save Home Energy Services program.  The position accomplishes this through daily communication
with staff and monitoring of quality and production. In order to ensure program
quality and production goals are met, the Contractor Service Manager
collaborates with Quality Assurance, Technical Support, and/or Administrative
staff.

Responsibilities

Position
Responsibilities include the following (other duties may be assigned to meet
business needs):

• Supervise
  the Contractor Services field and administrative staff.  Create systems in order to track quality
  and production.  Ensure staff
  members maintain certifications and attend related trainings.
• Ensure
  administrative staff is providing quality and reliable service to
  contractors.
• Provide
  high-quality customer service to home owners and work with contractors to
  efficiently resolve customer concerns.
• Monitor
  quality and production of contractors, and communicate with contractors in
  order to facilitate improvements and maintain high customer satisfaction.
• Analyze
  contractor data and compile contractor information to ensure accuracy and
  compliance.  Maintain databases and
  spreadsheets including tracking repairs, mission impact data, and
  organization-wide budgets.
• Develop,
  implement, and monitor individual training plans to ensure contractors
  meet program quality and service standards.
• Develop
  and maintain positive relationships with contractor, weatherization, and
  HVAC communities through attending community events, building science
  conferences, and by holding contractor meetings.
• Coordinate
  with the Director of Marketing to coordinate events and trainings specific
  to weatherization contractors.

Qualifications:

• 3 years of experience managing people in a
  field and/or office setting.
• 3 years of experience managing projects in the
  fields of residential home construction, home improvement, or HVAC.
• Basic knowledge of integrated building
  science.
• Ability to learn and implement program
  guidelines, incentive systems and requirements.
• Demonstrated ability to learn and train
  weatherization contractors on program standards and rules.
• Demonstrated computer skills including Microsoft
  Office applications (Outlook, Word, Excel, and PowerPoint).
• Demonstrated customer relations skills
  including ability to understand contractor concerns about program
  operations and to suggest solutions.
• Strong oral and written communication skills.
• Ability to work within a multi-layered team in
  a fast paced, changing environment. 
• Ability to obtain Building Performance
  Institute (BPI) certification as a Building Analyst I.

Compensation: This position is a full-time, salaried position with benefits.  Work on some weekends and evenings will be
required.  Travel throughout Western
Massachusetts is necessary.  Some work
from home will be expected.  CET is an
equal opportunity employer.

To Apply

Please use the email address below to send a cover letter and resume to:

Amanda Bates, HR Assistant
Center for EcoTechnology
112 Elm Street, Pittsfield, MA 01201

~ CET is an equal opportunity employer and encourages all to apply ~ 

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