Contractor Services Coordinator

~ The Center for EcoTechnology helps people in Massachusetts and neighboring states save energy and reduce waste in their homes and businesses. ~

For more than 35 years we've offered proven advice and resources to help people save money and feel more comfortable at home and to help businesses perform better. Working with partners throughout the region, we're helping transform the way we live and work for a better community, economy, and environment - now and for the future.

Position Overview 

The
Contractor Services Coordinator is responsible for tracking quality and
production of weatherization contractors in the Mass Save Home Energy Services
program. The position will support field staff and contractors, and will be
responsible for tracking and communicating program guidelines and standards.

Responsibilities

Position
Responsibilities include the following (other duties may be assigned to meet
business needs):

• Enroll
  weatherization contractors in the program and ensure required training,
  certification, and guidelines are met and maintained.
• Track
  schedules and completion in databases and communicate with contractors not
  meeting time-to-serve metrics.
• Maintain
  Merit Based Allocation scores and communicate to contractors.
• Prepare
  work orders and allocate to contractors using the established allocation
  process.
• Respond
  to programmatic and technical questions from weatherization contractors.
• Support
  field staff in coordination and communication with contractors.
• Ensure
  customer satisfaction through collaboration with customer service and
  quality assurance staff
• Maintain and
  communicate program rules and standards.
• Provide
  general administrative support to contractors and field staff.

Qualifications:

• 2
  years of customer service experience.
• 1
  year of experience in energy efficiency / home construction / renovation
  desired.
• Demonstrated
  computer skills including use of Microsoft Office applications (Outlook,
  Word, Excel, and PowerPoint).
• Ability
  to multi-task in a fast-paced, changing environment.
• Excellent
  attention to quality, detail and accuracy
• Excellent
  organization and tracking skills
• Strong
  communication and listening skills 

Compensation: This is a full-time, hourly position with benefits. CET offers competitive pay rates, benefits,
and a comprehensive health plan. 

To Apply

Please use the email address below to send a cover letter and resume to:

Amanda Bates, HR Assistant
Center for EcoTechnology
112 Elm Street, Pittsfield, MA 01201

~ CET is an equal opportunity employer and encourages all to apply ~

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