Ecommerce Manager

Small, fast-growing, profitable, "green" e-commerce company dedicated to serving the triple bottom line has an immediate need for an outstanding person to fill our Ecommerce Store Manager role. We offer a selection of smart, innovative, eco-friendly products that help people consume less. For most of our existence, people have known us as ReusableBags.com® - the site that spawned the reusable shopping bag movement and raised awareness of the plastic bag problem. However, through our vision and actions we've always been much more. To embody what we're all about, our store and proprietary line of innovative products are now named reuseit.com® (reuse it). The name captures the essence of our proactive spirit to adopting a reusables lifestyle.

As a leader we have developed a strong brand, large rapidly growing customer base, and are generating enormous buzz - recent highlights include USA Today, The Wall Street Journal, NY Times, Chicago Tribune, CNN, ABC News, NPR's Marketplace and an endorsement in An Inconvenient Truth.

Position Overview:

Design, maintain and manage company web site(s) including merchandising, product photography, graphics and SEO in order to generate revenue, build customer loyalty & maintain position as a leading authority on reusables. All work will be guided by our Brand, Web Design Style Guide and Website Goals and targeted KPIs (Key Performance Indicators) along with regular analysis of internal sales reports and Google Analytics.

This position is similar to a store manager of a small, brick and mortar retailer; the goal is to use past sales and data to improve and drive future sales; to make sure the products look good, are displayed attractively, playing up product features; to make sure customer feedback is incorporated into an optimal shopping experience.

Reports to: VP Operations and President

Responsibilities:

Key Responsibilities Include:

Project Management: Based on the website strategy, create business requirements, project plans and direct the work of our programmer(s) to create functional and content updates to the website.

Design and Production (graphics and photography): Design and produce graphics for the website, newsletters, blog, product tags and company collateral based on the company and brand's style guide to drive sales. Ensure that our products are accurately conveyed on the website (e.g. details, how it works, scale, features) to create sales and avoid returns (accuracy of color, texture, scale, etc...). Create or direct product photography and videos. Responsible for general site maintenance and organization along with programmer(s).

Marketing: Assist President with the development and design of marketing strategies for website. Create, manage and optimize Google campaigns based on performance goals and budget. Create monthly reports using Google analytics and suggest actions for improving SEO performance; analyze website metrics, identify and use KPIs to drive E-Commerce initiatives. Manage and grow affiliate program. Work with the content team and customer service to produce new content for the website and blog that drives better search engine results and helps our customers make better buying decisions. Provide analysis to ensure we are optimizing our social media strategies.

Merchandising: Proactively merchandise the site (cross-sell and up-sell) ensuring popular, top selling products are featured, driving top line revenue. Monitor performance and adjust accordingly. Work with Operations and Marketing to create and execute sales and margin plans. Maintain product catalog, including product copy, video and product images. Monitor out of stocks and work with purchasing department to execute backorders and pre-orders. Coordinate with purchasing and vendor relations on site promotions and new offers. Monitor our competition to ensure that we offer competitive pricing and effective promotions; make recommendations for products and pricing based on analysis. Assist in product development

Qualifications:

Aside from the required skills and experience listed below, we are looking for someone who shares our passion for the environment and social issues.

Required Skills and Experience:

• Bachelors Degree
• 5 - 10 years of Internet Industry/Website experience in Design, Production, or Marketing function
• Ecommerce experience
• Web Design training and experience - Photoshop and HTML Must present a portfolio of web design work (refer to URL or website)
• Experience managing teams and web development
• Merchandising experience (could be brick and mortar retail)
• Marketing (SEO )Experience

The following skills are not required but are preferred:

• Experience working for a Consumer Goods Ecommerce Company
• Video Production and Photography Experience
• Knowledge of Ecommerce technology platforms

Personality/Work Style:

• Leader with excellent communication and collaboration skills
• Analytical; able to put together information, draw conclusions and take action
• Creative and design skills
• Willing to work hard, but also work smart
• Self-motivated, driven
• Capable of working independently as well as part of a team
• Able to work in a fast-pace environment and meet deadlines
• Able to take direction and manage projects

Compensation: Based on Experience. We offer a strong compensation package based on individual and company results. Levers include salary health insurance, dental insurance, profit sharing plus incentives.

Be at the front of and help propel a paradigm shift, while gaining tremendous and valuable experience.

We have an entrepreneurial work environment with a lot of autonomy. While a casual environment, work is fast paced and outstanding results are expected. We expect this position to be 40 - 45 hours / week. Limited flex-time/telecommuting are possibilities. Approximate office hours: M-F, 8:30 AM - 5:00 PM.

Location: Downtown Chicago (River North)

To Apply:

We are an ethics-driven organization and pride ourselves on having a workplace with open communication, mutual respect and the golden rule. We are very selective - whether selecting products, vendors or hiring employees - in order to insure a good fit.

Think you're a great fit? Complete the General questionnaire on our careers page and email it with your resume with "Ecommerce Store Manager" as the subject. Please do not call at this time or email to any other email addresses, no exceptions. All email will be answered.

Know someone who might be a good fit? Please forward this description to them.