Customer Support Technician

Enphase Energy, a privately-held company based in Northern California, is led by veterans from the solar, telecom, and networking industries and backed by leaders from throughout the solar power industry.

By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy products make solar power systems productive, reliable, smart and safe - increasing the energy harvest of solar panels by up to 25 percent. 

We are hiring in all departments because of the unprecedented success of our paradigm shifting technology. In just the last year our unique microinverter technology has forever changed the way solar power is delivered to homes and businesses. If you want to be part of a rapidly growing company that is experiencing explosive growth, please contact us.

Position Overview:

Interact on a daily basis with solar-electric installers as well as system owners, helping to bring a general understanding of Enphase products to the marketplace. This job is a bit of a tech-support hybrid, requiring outstanding interpersonal skills, experience with computer networking, and an ability to learn the regulatory requirements for Enphase site installations.

Responsibilities:

• Respond to customer inquiries and needs, via phone and email.
• Document all activity in a central CRM/HelpDesk.
• Troubleshoot technical issues related either to the electrical configuration or to TCP/IP data networking.
• Assist with activation of a new, Enphase solar-generation site, as needed.
• Assist Engineering with tracking of field-issues, and subsequent product-improvement.

This is an hourly postion, Monday through Friday, 8:00 a.m. to 5:00 p.m. 40 hours per week. Position will report to the Customer Support Manager.

Qualifications:

• Excellent verbal and written communications skills.
• Experience with consumer-grade networking, TCP/IP, and Mac OS X helpful.
• Experience with solar electric products and National Electric Code (NEC) helpful.
• Ability to multi-task in a very fast-paced environment.

Compensation:  We offers a comprehensive list of benefits including medical, dental, vision, life and long-term disability insurance, PTO, and a company-sponsored 401K program.

To Apply:

Please direct your resume via email. We ask that you use email to contact us, as this allows us to track enquiries and respond to everyone.

Please note all positions, unless otherwise indicated, will require you to be on site in Petaluma, California.

Enphase Energy is an equal opportunity employer.