Social Responsibility Program Manager

Nordstrom is one of the nation's leading fashion retailers, offering a wide variety of quality apparel, shoes and accessories for men, women and children at stores across the country. We remain committed to the simple idea on which our company was founded: offer each customer the best possible service, quality, value and selection. We are dedicated to building our business, one customer at a time, by listening and working hard to provide them with the best possible shopping experience in our store.

Position Overview:

We are currently looking for a committed individual with a positive/energetic attitude to join our Nordstrom Product Group team!

The Social Responsibility Program Manager has primary responsibility for developing and providing continuous improvement to the NPG Social Compliance program with the aim of ensuring that suppliers are in full compliance with applicable legal standards and partnership guidelines using entrepreneurial spirit and a strong interest in employing business as a mechanism for change.

Duties include:

• Assisting in determining course of action to implement business plans and initiatives for developing processes and procedures to enhance or improve Nordstrom's Social Compliance Department.  
• Ensuring smooth daily operations of Social Compliance department, including problem solving, training and communication.

The following aspects of duties within the Social Responsibility Department are:

• Outstanding Problem Solving Skills (research and analytical)  
• Strong time management and organizational skills  
• Ability to place emphasis on driving and influencing business  
• Excellent negotiation skills  
• Strong communication skills; written, oral and presentation  
• Polished interpersonal and personnel management skills  
• Knowledge of current industry trends and practices with regard to Social Responsibility  
• Cross functional project management ability and demonstrated experience influencing peers and management  
• Comfortable working with a diverse group of individuals  
• Strategic, critical and creative thinking skills  
• Ability to manage change and demonstrate proactive problem solving skills  
• Ability to handle multiple projects  
• Flexible and able to work in fast-paced environment  
• Understanding of budget, timeline and process management

Job Accountability:

• Develop and maintain the integrity of NPG Social Compliance standards  
• Assist in selection process, negotiate, institute and monitor progress of 3rd Party Auditing Firm(s) participation in NPG Global Monitoring Program.  
• Train and oversee personnel to ensure the adherence to NPG Global Social Responsibility Procedures (includes: Nordstrom personnel, Third Party personnel and Internal Factory personnel)  
• Collect invoices; confirm for accuracy, sign-off all invoices within approval limit range.  
• Manage daily/monthly expenses to maintain or improve upon budget requirements.  
• Maintain the development of a comprehensive Auditing System Database for Nordstrom manufacturing facilities. Ensure milestones and specific requirements established by Social Compliance are met.  
• Identify and communicate potential problems/ issues amongst manufacturing factory base with regard to Social Compliance.  
• Travel to factories and perform inspections to ensure compliance with Social Compliance standards. Monitor the compliance efforts of the Agent and factories and report any deviations. Create an improvement plan to support any changes and monitor their progress.  
• Receive, analyze, and communicate to necessary parties the results of Social Compliance audit reports from 3rd Party Auditing Firm(s).  
• Keep current on industry standards, practices and methodologies as well as government and/or non-government organization findings and/or activities.

Qualifications:

• Experience managing or working with Social Compliance programs  
• 5 years (+) field experience inspecting factories for human rights and health and safety issues  
• Experience working with NGO and Government with regard to regulatory or policy issues with understanding of their needs and requirements  
• Experience in apparel and footwear manufacturing a plus  
• Requires 35% travel time commitment  
• Strong proficiency in MS Word, Excel, and PowerPoint  
• Basic knowledge of Access

The above information on this definition has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

No Visa Sponsorship available for this position.

Compensation:

Nordstrom offers a fun working environment with excellent benefits, including medical, dental, vision, 401(k) with matching contribution, and an employee discount at all Nordstrom stores. This is a great opportunity to put your skills to work for a great career with Nordstrom.

We are an equal opportunity employer committed to providing a diverse environment.

To Apply:

This position is within the Nordstrom Product Group division. Please apply online at our website if you are interested in this opportunity.