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Description
The U.S. Green Building Council, a Washington, DC-based national nonprofit organization of over 5,000 corporate and organizational members that is dedicated to promoting environmentally-responsible, profitable and healthy places to live and work is currently seeking a Customer Service Assistant to answer e-mail and telephone customer service inquiries on all products and services of its LEED (Leadership in Energy and Environmental Design) Green Building Rating System program and fulfill several operational support functions.
Specific Responsibilities:
- Manage customer service for non-technical telephone and e-mail inquiries on all LEED products and services (e.g. project registration, professional accreditation exam)
- Oversee publication inventory and correspondence with fulfillment vendor
- Handle general administrative tasks and special projects as needed
- Maintain the LEED reference library
- Encourage and accelerate global adoption of green building practices through LEED standards, tools and performance criteria.
- Offer a comprehensive portfolio of programs including technical tools and services supporting LEED products to meet the diverse needs of the building industry
- Deliver customer service that is professional, timely and targeted to the customer's needs
- Ensure effective and professional staff support for LEED committees
- Bachelors degree in a related building industry or environmental discipline preferred
- Experience handling customer service inquiries
- Attention to detail and ability to handle multiple tasks simultaneously
- Excellent communication, organizational and computer skills (must have intermediate Excel skills)
- Patience in stressful situations
- Commitment to USGBC Mission
Salary mid to upper $20K's along with excellent benefits package. Please forward rsum and cover letter with title of position applying for to:
Email: jobs@usgbc.org or Fax to 202-478-5046
Attn: E. Tarring