Student Affairs Coordinator

~ The Stephen M. Ross School of Business at the University of Michigan is a vibrant and distinctive learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. ~ 

The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Entrepreneurship, Master of Management, BBA, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

The Erb Institute is committed to creating a socially and environmentally sustainable society through the power of business. Building on nearly two decades of research, teaching, and direct engagement, the Institute has become one of the world's leading sources of innovative knowledge on the culture, technologies, operations and governance of business in a changing world.

The Institute's impact is realized most powerfully through our vibrant global network of students and alumni who are the transformative change agents in business, government and the non-profit worlds. Created in 1996 through the generosity of Frederick A. Erb (BBA '47) and his wife, Barbara, the Institute is a partnership between the School of Natural Resources and Environment and the Stephen M. Ross School of Business at the University of Michigan. Our core program is the three-year dual MBA/MS degree. 

Position Overview 

The Erb Institute for Global Sustainable Enterprise seeks a dedicated and organized Student Affairs Coordinator to support the Student Affairs Manager, with an emphasis on recruiting new students to the MBA/MS program.

This role serves as the first point of contact for student and applicant needs, ranging from applicant information, scholarship and award process tasks for current students, student academic information needs, and student professional development and social event support, as well as general support for alumni outreach. 

Responsibilities 

New Student Recruiting: 

• Work with Erb staff to develop a global recruiting strategy.
• Build networks and pipeline of students among diverse applicant pools (including students coming from abroad and those committed to underrepresented minorities in business and sustainability).
• Communicate regularly with prospective students through email, social media, and other channels. 
• Build relationships with relevant stakeholders at UM, including Ross and School of Natural Resources & Environment (SNRE) admissions officers, and Erb Student Advisory Board representatives.
• Coordinate meetings with prospective students during their campus visits.
• Travel occasionally to recruiting events, either sponsored by Erb or coordinated with other organizations (e.g. Ross or SNRE Admissions, or peer institutions).
• Meticulously track data on prospective students on our customer relationship management database.
• Maintain web pages and email lists targeted at applicants, students, and alumni. 
• Assist with financial aid process by receiving and organizing the applications, the review process with alumni, and serving as the main contact with students. 

Student & Alumni Affairs Coordination: 

• Act as primary point of contact for program-related inquiries from students, applicants, alumni, employers, media and others. Greet, field questions, and provide information and assistance to office visitors, telephone, email and web-based contacts.
• Provide program coordination support including scheduling individual and group meetings, confirmation of speakers, event evaluations and summaries, assist students, faculty, staff, alumni and visitors as needed; respond to and follow up on all requests from internal and external customers.
• Manage student counseling schedule for Student Affairs Manager.
• Maintain and organize swag (gift) inventory, register in Ross gift database and manage re-ordering of swag materials.
• Receive and post job descriptions on Erb job board. 

Event Support: 

• Organize and coordinate large community events for applicants, students, and alumni with tasks including location reservations, working with procurement for venue approval, catering, and attendance. Work with the Student Advisory Board VP of Community and Erb staff for event programming. Organize registration and marketing/communications for EAB events.
• Oversee logistics of speaking events with Student Advisory Board representative in charge of Speaker Series events. 
• Organize and prepare Orientation Day for incoming first-year Erb students, including swag, business cards, and name badges. 

Other: 

• Assist Student Affairs Managers on special and ongoing projects. 

Qualifications 

Required Qualifications: 

• Bachelor's degree or equivalent combination of education and experience.
• Demonstrated project management, event planning and organizational skills; strong attention to detail.
• Ability to exercise initiative as a critical member of a team and to work independently with high efficiency and productivity.
• Professional demeanor and customer service oriented manner.
• Proven ability to successfully interact with a diverse group of people.
• Excellent oral and written communication skills.
• Ability to work effectively in a fast-paced, dynamic environment with multiple and sometimes conflicting priorities.
• Ability to manage multiple tasks and meet deadlines in a timely manner.
• Excellent analytical, problem-solving and decision-making skills.
• Ability to handle sensitive and confidential information.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and/or their Google equivalents.
• Ability to manage a customer relationship management database.
• Working knowledge of social media strategies. 

Desired Qualifications: 

• Passion for business and sustainability, as well as higher education.
• Additional languages (especially Mandarin, Portuguese and/or Spanish) a plus.
• Connections to networks of potential diverse applicant pools. 

Additional Information: 

• Skills testing may be required. 

Physical Demands/Work Environment: 

• The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.
• The person in this position routinely presents information at events.
• The person in this position occasionally moves through the building to attend meetings/events and access files or information.
• May require work during early mornings, nights, and/or weekends
• Domestic and/or international travel may be required. 

Note: The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive. 

Application Deadline 

• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

~ The University of Michigan is an equal opportunity/affirmative action employer ~