Senior Program Manager

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~ Smart Energy and Social Marketing Champions - From energy efficiency to social good, RHA has delivered high-performance programs for 33 years ~ 

RHA advances behavioral change and technology adoption in the mass market to make sustainable solutions more effective. We design great customer experiences, ensure the quality of subcontractor work and deploy an extensive place-based network to raise the value of our clients in the minds of their customers.   

Position Overview 

The
Senior Program Manager is accountable for all assigned production
projects/programs including direct and/indirect program management and office operations.

The incumbent will ensure all programs and office
services run smoothly and according to budget and timelines per contract
requirements. The incumbent will also support business development needs as
required and manage client relationships as needed. 

Essential Functions

Oversee
Production Projects/Programs: 

• Oversee the
  implementation and execution of all programs/projects ensuring they are
  delivered according to contract requirements, including:

• Establish
  program goals, budgets and forecasts

• Manage
  client relationships, including being primary point of contact, meetings, reporting,
  issue resolution, etc.

• Provide insight and
  advice to Program Managers on contract execution, processes, and resource
  allocation

Business
Development: 

• Establish client
  relationships and actively promote increased scope of work for existing
  contracts

• Attend customer
  meetings when needed

• Support
  Program/Project Managers with unique or difficult customer relationships or
  requests

Manage
Office/Warehouse Operations: 

• Oversee office/warehouse
  building maintenance with Facilities Management. Approve program product
  selection, inventory, material procurement, logistics, recycling

• Oversee program/office
  vehicle fleet management/maintenance

Manage
Direct Reports:

• Select, hire, train
  and manage skilled employees

• Motivate and manage
  employees through effective performance management and feedback systems

• Provide leadership
  to program team members and facilitate the communication and interaction among
  functional representatives

• Support corporate
  safety programs and initiatives

Technical
Support: 

• Ensure effective
  and continuous communication between Program Operations and the Technical
  Services team 

Qualifications 

Minimum Requirements:

• Must
  have a 4 year Business, Engineering or Energy Efficiency degree or
  equivalent

• 5+
  years experience managing multiple technical projects

• 3+
  years experience in management and supervision of diverse project teams,
  personnel

•  Preferably
  at least 2 of these years have been with a Utility and/or Energy Efficiency
  organization

• Preferred
  experience with government, community based and/or non-profit
  organizations

• Ability to transfer
  technical information and policy requirements into practical implementation
  strategies of energy efficiency projects and programs

• Knowledge of energy
  engineering principles, building science, state and national energy standards
  and building codes

• Must have knowledge of energy efficiency regulations and trends in both
  commercial and residential environments

• Must have proven project management skills

• Must be aware of local events and actions at the regulatory levels which
  impact business growth

• Highly effective
  written, verbal and interpersonal communication skills

• Must have proven ability to lead and manage cross function and direct
  teams

• Strong conflict
  resolution and team leadership skills

• Customer Service Skills

• Possesses an excellent understanding of relationship management
  specifically within utility and government organizations

• Must
  have access to reliable vehicle with proper licensing and insurance

• May
  be in client's homes

• Lifting
  up to 25 lbs.

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