Scheduling Coordinator

~ The Center for EcoTechnology helps people in Massachusetts and neighboring states save energy and reduce waste in their homes and businesses. ~

For more than 35 years we've offered proven advice and resources to help people save money and feel more comfortable at home and to help businesses perform better. Working with partners throughout the region, we're helping transform the way we live and work for a better community, economy, and environment - now and for the future.

Position Overview

 The Scheduling Coordinator provides support
to customers of the Mass Save Home Energy Services program who use CET's Green
Home Services.  This position involves
answering customer calls, making outgoing scheduling calls, as well as general
administrative assistance.

Responsibilities

Position
Responsibilities include the following (other duties may be assigned to meet
business needs):

• Make outgoing scheduling calls.
• Screen for customer eligibility.
• Bulk-enter available schedule slots for field
  staff.
• Email communications regarding scheduling of
  inspections and customer inquiries.
• Answer incoming
  calls for the Green Home Services department and provide accurate
  information (must keep up-to-date with many program changes).
• Schedule
  energy assessments using established department procedures.
• Schedule
  inspections of completed jobs, equipment rebates, and heat loans.
• Provide
  advice to customers about improving energy efficiency in their homes and
  details of program.
• Track and
  maintain paperwork for scheduled inspections.
• Provide
  general administrative support, including: copying, faxing, material
  preparation, and database entry completion. 

Qualifications

• Minimum 1
  year of administrative office experience.
• Minimum 1
  year of scheduling or customer service experience.
• Familiarity
  with Western Mass driving times preferred.
• Proficient
  in Windows-based software.
• Knowledge of home construction/renovation preferred.
• Ability
  to multi-task in a fast-paced environment.
• Excellent
  organizational and time management skills.
• Excellent
  communication and listening skills. 
• Passion
  for the environment and community involvement. 

Compensation: This is a full-time, hourly position with benefits.  CET offers competitive pay rates, benefits,
and a comprehensive health plan. 

To Apply

Please use the email address below to send a cover letter and resume to:

Amanda Bates, HR Assistant
Center for EcoTechnology
112 Elm Street, Pittsfield, MA 01201

~ CET is an equal opportunity employer and encourages all to apply ~ 

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