When you apply for this position, please say you saw this job on Green Dream Jobs!!
Description
SunRun is on a mission to make solar energy affordable for more people. We help people upgrade their home to solar energy without the big upfront costs. Instead, we purchase solar facilities for our homeowners and sell them electricity under long-term contracts. We guarantee electricity production; if anything breaks or needs repair, we fix it; and we provide proactive, reliable real-time monitoring. We are very well funded, having raised ample corporate funds from Accel Partners and Foundation Capital as well as project financing from US Bancorp. SunRun is the leading residential solar company in the country and has a mission to bring clean, solar power service to the masses.
Position Overview:
This individual, as a member of SunRun's Salesforce.com team, will be a key member administering SunRun's Salesforce CRM/PRM platform. The administrator will also be involved in planning, training, process discovery and management and vendor management
Responsibilities:
Administration:
- Manage SunRun's implementation of Salesforce platform (production, full sandbox and config instances), for all organization users
- Perform basic administration activities including, but not limited to, management of users, roles, profiles; Create and manage custom objects, fields, workflow rules, validation rules; Manage/create reports and dashboards, and processes to continuously monitor data quality and integrity
- Regularly perform database de-duping and cleanup procedures
- Manage ongoing support requests and administrative needs of users
- Audit, uncover and resolve data integrity issues
- Recommend overall best practices and Salesforce usability changes
- Participate in the definition of technical solutions in Salesforce to support business processes
- Maintain high-level familiarity with other system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality intersection points with Salesforce.
Planning and Training:
- Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
- Develop and communicate a schedule for future Salesforce releases/enhancements
- Assist users with report design and management
Process Discovery and Management:
- Work with various functions and end users to identify, document, and communicate standard business processes as they related to salesforce
- Work with management to identify new and creative opportunities to leverage Salesforce to support additional business processes or functions
- Work with various business operations group (Sales Ops, Channel Ops & Customer Support) to prioritize and resolve issues
Vendor Management:
- Assist outsourced Salesforce.com implementation partners as required
- Manage ongoing relationship with Salesforce
- Monitor license usage and make recommendations to the management team as appropriate
Qualifications:
Key Characteristics:
- Well organized
- Flexibility to meet continuously changing priorities and challenges
- Solid communication and interpersonal skills
- Ability to drive things to completion
Skill Set:
- Strong overall technical background
- Advanced Excel capabilities and related data manipulation a plus
- Experience with Apex programming language, VisualForce development, report writing software and Salesforce.com certification a plus
Education Requirements & Experience:
- Bachelor's degree in business or technology field or equivalent work experience
- 2+ years' experience with Salesforce administration or development preferred