Quality Assurance Inspector

~ The Center for EcoTechnology helps people in Massachusetts and neighboring states save energy and reduce waste in their homes and businesses. ~

For more than 35 years we've offered proven advice and resources to help people save money and feel more comfortable at home and to help businesses perform better. Working with partners throughout the region, we're helping transform the way we live and work for a better community, economy, and environment - now and for the future.

Position Overview

The Quality Assurance Inspector
position works with customers in the Mass Save Home Energy Services program to
inspect quality and completion of weatherization work.  The position performs diagnostic and
combustion safety testing, resolves customer concerns, and works with
contractors to correct quality issues. 

Responsibilities

Position
responsibilities include the following (other duties may be assigned to meet
business needs):

• Complete
  in-process and final inspections for weatherization work.
• Perform
  blower door tests, combustion safety tests, and infrared scans
• Perform
  detailed data collection at job sites.
• Establish
  plans for correcting any problems, including measuring and specifying
  insulation and other improvements.
• Explain
  problems discovered to contractors through phone conversations, emails,
  photos, and meetings.
• Follow
  up with contractors to ensure problem resolution.
• Make
  recommendations for changes to installation standards and audit protocols
  to prevent future problems.
• Communicate
  with customers to resolve all complaints.
• Provide
  data for monthly reporting/merit based allocation.
• Participate
  in field staff and contractor meetings.

Qualifications

• College
  degree in related field desired.
• Minimum 2
  years of customer service experience.
• Basic
  knowledge of residential building and integrated building science - with
  interest in learning more - is highly desired.
• Demonstrated
  computer skills including use of Microsoft Office applications (Outlook,
  Word, Excel, and PowerPoint).
• Demonstrated
  ability to interpret program standards and rules.
• Demonstrated
  customer relations skills, including ability to clearly translate
  technical, building science information for homeowners.
• Strong oral
  and written communication skills.
• Ability to
  obtain Building Performance Institute (BPI) certification as a Building
  Analyst I.
• Ability to
  work in attics, crawlspaces, on ladders, and to carry loads (involves
  ability to work in hot and cold temperatures, good balance, and ability to
  crawl and kneel for extended periods of time).

Compensation: This position is a full-time, salaried position with benefits.  Work on some weekends and evenings will be
required.  Travel throughout Western
Massachusetts is necessary.  Some work
from home will be expected.  

To Apply

Please use the email address below to send a cover letter and resume to:

Amanda Bates, HR Assistant
Center for EcoTechnology
112 Elm Street, Pittsfield, MA 01201

~ CET is an equal opportunity employer and encourages all to apply ~