Process Manager, Residential Energy Training Programs

Primary & Essential Responsibilities:

• Lead project teams with internal and external members to ensure effective and timely completion of project deliverables.
• Participate in hiring of diverse talent for the department team. Mentor, develop, coach team members and/or project team members and resolve issues as determined appropriate.
• Build and maintain relationships to ensure WECC grows and remains competitive in the marketplace.
• Provide excellent customer service to all clients, internal and external.
• Keep current and/or learn of new or existing industry best practices through seminars and trade association participation.
• These responsibilities are not all inclusive and other duties may be assigned from time to time.
• Manage activities within a program or service to include, but not limited to:
  • Manage project/service activities from point of inception to completion. This includes, but not limited to: meeting timelines and deliverables as well as ensuring quality and compliance standards and developed processes are being maintained.
  • Provide analysis of project/service provided to ensure client needs are being fulfilled.
  • Work with peers and team members to evaluate projects/services including processes for purpose of identifying and implementing process efficiencies.

Program Related Responsibilities:

• Manage the planning, implementation and feedback process of assigned training activities.
• Support curricula design, development and evaluation for assigned training including coordinating with subject matter experts (SME).
• Support the development and implementation of low income energy assistance and technical training conferences.
• Facilitate the development, revision and maintenance of program manuals, guides, technical assistance resources, and program materials (brochures, posters, etc.) as assigned.
• Facilitate technical assistance for energy program-related software products including user technical support, guide development, user group facilitation and training resources as assigned.
• Support technical data analysis related to program results as assigned.
• Manage Information Center support of Home Energy Plus programs.
• Manage Low Income Municipal & Cooperative Commitment to Community Programs.
• Facilitate development, modification and updates of assigned program websites or website components.
• Manage tracking and quality control of training and participant data including support of the Home Energy Plus Training Management & Tracking System.
• Provide input and review of program pilots, research projects and reports as assigned.

Administrative Management Activities:

• Support compilation of reports including monthly activity tracking, quarterly activity tracking, annual contract reports, and other supporting reports for assigned projects as needed.
• Support the development of assigned project operating plans and related budgets.
• Tracks the budget for assigned project/service utilizing WECC’s financial systems and client requirements.
• Support WECC’s Interstate Renewable Energy Council training program accreditation and Building Performance Institute Training and Test Center activities.
• Mentor current program coordinator(s) and program assistant(s) to increase department efficiencies and skill set.
• Support department data tracking for WECC’s strategic initiatives.
• Serve as a leader at WECC and as part of the department leadership team.
• Increase overall project management knowledge in order to back up other project and program managers on team.

Essential Skills and Experience:

• Bachelor’s Degree in Business, Education or related field.
• Excellent verbal and written communicate skills including proofreading and grammar.
• Proficient use of Microsoft Office Suite specifically Word, Excel, and PowerPoint.
• 3-5 years of program/service work experience to include the following:
  • Budget tracking and management
  • Program /Process implementation
  • Project management
  • Prioritize work assignments for self and others
  • Track and analyze data and make recommendations
  • Build client relations

Additional Desired Skills and Experience:

• Working knowledge of and experience with state and federally funded Low Income Weatherization Assistance Programs.
• Experienced in adult education and training development.
• General knowledge of state and federally funded Energy Assistance Program (like Wisconsin’s Home Energy Assistance Program – WHEAP).
• General knowledge of state and federally funded Housing and Community Development Block Grant (CDBG) programs.
• General knowledge of energy efficiency programs utility and/or community-based.
• Working knowledge of SharePoint and CRM.

Additional Information

• Position is based out of the Madison office.
• Travel required – mostly within State of Wisconsin – average 2-4 days per month.
• Ability to lift 50 pounds.
• Valid drivers license and ability to operate 12,000 lb vehicle.
• If candidate does not have any experience or education related to adult education or training/curriculum development and they are selected they must be willing to attend classes or obtain knowledge, skills and abilities in this area as directed by the Senior Manager.