Membership Associate

The Xerces Society is an international nonprofit organization that protects wildlife through the conservation of invertebrates and their habitat. Invertebrates are essential to the reproduction of most flowering plants, including many fruits, vegetables, and nuts; they are food for birds, fish, and other animals; they build the stunning coral reefs in our oceans. Yet invertebrate populations are often imperiled by human activities and rarely accounted for in mainstream conservation.

For more information on the Xerces Society and our programs, please see our website.

Scope of Position

As a part of the membership team and under the direction of the Membership Coordinator, the Membership Associate will provide operational and administrative support for membership and development program activities.

Major Job Activities

Working closely with the Membership Coordinator, the Membership Associate will:

• Provide administrative support to the Membership Coordinator, and other staff.
• Assist with day to day office tasks including answering the phones, assisting office guests, going to the post office, and keeping communal office areas organized, stocked and tidy.
• Responsible for preparing and depositing cash and check deposits in the bank and processing credit card payments. 
• Support all donor cultivation activities including donor communication, solicitation efforts, and donor acknowledgements. 
• Responsible for responding to members in a timely, professional, and courteous manner. 
• Responsible for helping to maintain accurate records, and completing donation data entry in a timely manner by entering donations and merchandise orders into the member database.
• Responsible for managing the Xerces store including ordering merchandise, stocking and tracking inventory, ordering shipping materials, taking merchandise orders, and shipping items. This involves carting or carrying packages down the stairs and to the post office two blocks away. 
• Assist with the research and implementation of new hardware/software as needed. 
• Assist with the implementation of new policies when needed. 
• Assist in coordination of special events.
• Other duties as assigned.

Qualifications

Required Knowledge and Skills:

• College Degree or equivalent experience preferred. 
• Experience in nonprofit work, nonprofit fundraising, or background that provides similar experience (2+ years preferred).
• Excellent computer skills, including strong familiarity with the following programs: MS Office Suite (Access, Word, Excel, and Outlook), Adobe Acrobat, and Internet. 
• Intermediate-level Excel skills, including the ability to complete mail merges, create formulas, copy and paste cells, formulas, and worksheets, etc. is essential. 
• Experience with Microsoft Access databases, or other donor management software. 
• Ability to use 10-key, keyboard shortcuts for Windows, and navigate a computer quickly without heavy dependence on a mouse. 
• Familiarity with how to ship and mail domestic and international items through USPS and UPS, or willingness to take initiative and research costs, shipping time, and regulations to provide the best experience for customers at the best rate for Xerces. 
• Excellent communication skills (written and oral), and time management skills.
• Ability to produce and implement sound solutions when problems arise. 
• Good judgment and high level of attention to detail.
• Ability to juggle multiple tasks while meeting shifting deadlines.
• Ideal candidate will be technologically savvy and take initiative to help solve technological road blocks. 
• Proven ability to work as a member of a team.
• Enjoy working with the public, possess a positive attitude, and troubleshoot customer service issues with patience and understanding. 
• Dedication to environmental conservation (specific knowledge of invertebrates is not required).

Compensation: Salary is $32,000 - $35,000 depending on experience. This is a full time, permanent position, and we are an at will employer.

This position includes a generous benefits package:  

• Eleven paid holidays, paid time off, medical and disability insurance, an annual public transportation pass, membership in a car share program, a health savings account pre-tax contribution benefit option, and a flexible work environment.
• After first year of employment, eight percent of the base pay will be contributed toward a SEP retirement account. 

To Apply

Please use the use the email address below to send a cover letter, resume, and the names and contact information for three references (as a single attachment in MS Word or Adobe PDF) to Mary Ann Lau. Put "Membership Associate Job Search" in the subject line of the email. 

Deadline: January 31, 2014

Note: No phone or drop by inquiries, please. 

~ The Xerces Society is an equal opportunity employer committed to workforce diversity. ~