Member Services Manager

~ The Consortium for Energy Efficiency (CEE) is an award-winning consortium of efficiency program administrators from the United States and Canada that unifies program approaches across jurisdictions to increase impact in fragmented markets. ~

By joining forces at CEE, individual electric and gas efficiency programs are able to partner not only with each other, but also with other industries, trade associations, and government agencies. Working together, administrators leverage the effect of their ratepayer funding, exchange information on successful practices and, by doing so, achieve greater energy efficiency for the public good. CEE is a 501c(3) organization. For more information visit our website. 

Position Overview 

CEE is seeking a highly talented individual to manage the communications, work processes, and systems necessary to effectively engage CEE member and prospective member organizations.

The successful service-oriented candidate will have working experience managing client relationships and supportive systems, and demonstrate the ability to adapt to CEE's unique mission and relationships with its membership.

Important attributes of a successful candidate include: exceptional interpersonal skills, critical thinking capabilities as demonstrated through successful previous experience, ability to manage a high volume of work efforts under pressure, strong accountability for complete work products, and impeccable attention to detail.

Candidates who are supremely organized, exhibit initiative and problem-solving, and possess a desire for continuous improvement are sought. The position supports key objectives of the Executive Director in member engagement and recruiting efforts.

Responsibilities 

• Ensure representatives of leading member organizations are actively engaged across the organization's priority efforts.
• Maintain the integrity of a highly reliable and useful information system to support member engagement.
• Define and develop the role of a member "relationship liaison" from conception to execution.
• Establish and produce a standard engagement tool to CEE Directors and relationship liaisons.
• Define and maintain a membership orientation process. Specify tested concepts of value and incorporate compelling communications. Schedule and lead orientation calls.
• Provide member support, including: ownership of the member relationship lifecycle, fielding inbound member inquiries related to CEE services, capturing member intelligence, and enhancing member engagement and satisfaction.
• Maintains an active member prospect list, manages the member acquisition process with visibility and reporting available to the Executive Director and to the Board.
• Takes a proactive approach with advance outreach, routine calls to the "relationship liaison," and delivery of a dedicated communication to emphasize particular values relevant to the member.
• Participates constructively in membership invoicing and underwriting processes. 

Qualifications 

Position Requirements: 

• Bachelor's degree in a relevant discipline (i.e. business administration, library science, communications) and work experience in a professional and service-oriented setting with responsibility for managing client relationships.
• Experience with client relationship software - utilization, data management, system maintenance, etc.
• Outstanding written and oral communications.
• Excellent skills with Microsoft Office software.
• Experience with client management approaches.
• Experience with designing and administering customer satisfaction surveys a plus.
• Ability to manage personal workload across multiple projects.
• Potential to travel to two domestic meetings per year. 

Compensation: Salary commensurate with skills and experience. CEE offers a competitive benefits package. 

To Apply 

• Please click below: "Apply Now Online!" to email a cover letter and a resume.
• Complete applications will be reviewed upon receipt. 
• Please type the job title and your name in the subject line, for example, Program Manager, Residential Sector-John Smith. 

Note: You must be eligible to work in the United States independent of company sponsorship. CEE reserves the right not to fill this position. 

~ CEE is an Equal Opportunity Employer ~