LEED Certification Program Assistant

Be part of an exciting organization that is transforming an industry for the betterment of business and the environment!

The U.S. Green Building Council, a Washington, DC-based national nonprofit organization of 6,000 corporate and organizational members that is dedicated to promoting environmentally-responsible, profitable and healthy places to live and work, is currently seeking an enthusiastic and energetic customer service professional.

The LEED Certification Program Assistantwill be responsible for the customer service inquiries on all products and services of its LEED (Leadership in Energy & Environmental Design) Green Building Rating System program and several operational support functions including certification support.

The ideal candidate will genuinely enjoy and be interested in a career in the field of customer service.

Specific Responsibilities:

• Answer non-technical phone and email inquiries related to LEED and other USGBC initiatives
• Provide administrative support for LEED certifications
• Order award plaques and track inventory for LEED certified projects
• Write narratives for projects awarded certification
• Ship certification plaques, award letters, and certificates to projects
• Manage customer service for non-technical inquiries on LEED products and services including project registration and certification
• Manage project recognition plaques by working with supplier for ordering and personalizing recognition plaques
• Other duties as assigned

• Encourage and accelerate global adoption of green building practices through LEED standards, tools and performance criteria
• Provide timely and efficient support for certification team
• Deliver customer support that is professional, timely and targeted to the customer's needs

• Bachelors degree in a related building industry or environmental discipline preferred
• Strong skills in customer service, writing, organization, and computers (Outlook, Excel (intermediate level), Access, Photoshop (beginners level))
• Ability to work efficiently and multitask
• 1-2 years relevant professional office experience
• Commitment to the USGBC mission