IT Associate 2

Resource Solutions Group (RSG) is a dynamic team of professionals committed to delivering cost-effective solutions to optimize the consumption and sourcing of energy, water, and other natural resources. Ultimately, we help organizations balance their economic and strategic goals with the protection of our environment. We specialize in the design, management, and implementation of programs that promote resource efficiency to a wide variety of market sectors, including commercial, public sector, agriculture, and residential.

Located in Half Moon Bay, California, and currently opening an office in Chicago, we promote awareness, action and sustainability in targeted markets across the country, throughout California, and in our own backyard.

Resource Solutions Group offers a stimulating, fast-paced work environment, with smart, dedicated employees.  We value our employees' time and efforts and believe in sustainable lifestyles, not only in our consumption of resources, but also in how we balance our professional and personal commitments.

Position Overview:

Resource Solutions Group is seeking an IT Associate 2- to provide general IT support, participate on program teams to develop solutions to manage and report on program data and work with staff to encourage the adoption of productive technologies.  This position requires a generalist who is familiar with Microsoft server and office productivity tools, quick to pick up new technologies and able to communicate effectively with a broad range of users. This position is available in our beautiful Half Moon Bay, CA office.

Responsibilities:

While other duties may be assigned, essential duties and responsibilities include but are not limited to the following:  

IT Support:

• Responds to requests for assistance with computer systems, phone equipment, software and networking. Identifies problems, troubleshoots and provides advice to assist users.
• Performs routine maintenance and repairs to laptop systems. Coordinates major repairs with outside vendor.
• Maintains inventory of computer, networking and phone equipment. Monitors software licensing and equipment warranties.
• Reviews logs and event histories to proactively detect and resolve issues with server operations, backups and network connectivity.
• Configures changes to server accounts, phone and voice mail accounts.
• Responds quickly and cheerfully to resolve other staff's issues with technology, including supporting conference calling, on-line meetings, monitor and display configuration and printer issues.
• Generates useful and accurate user guides to document phone, system and network access tasks. 
• Conducts one-on-one training and coaching sessions to help users adopt new technologies. Assists users with choosing appropriate technologies to improve work flows and effectiveness.

Data Tools Maintenance and Development, Data Management and Analysis:

• Working closely with program team members and senior staff, maintains and develops project databases and applications to automate workflow and track program metrics using a variety of data and programming tools Access, Excel and ASP.net.
• Works with staff to develop an understanding of program requirements and assists with creation of tools to accurately track program metrics.
• Ensures quality of data tools and consistency of results through development of test suites and test tools. Runs regression and stress tests as necessary.
• Creates ad-hoc program data reports and performs data analysis to respond to staff or customer data inquiries.
• Documents data systems and work flow processes. Periodically reviews documentation and work flows to ensure that processes are followed.

Web Site Development and Maintenance:

• Working closely with program team members, outside designers and senior staff, maintains program and promotional web sites.
• Trains other staff in the use of site content management systems and support them in the creation of web content.
• Oversees the organization and usefulness of the company's internal web portal.
• Maintains digital asset library and provides graphics and image manipulation as needed.

General Duties:

• Completes assignments on schedule and within the allotted budget or hours.
• Successfully and independently tracks and implements large/significant tasks within a project or program. Tracks multiple task or project deadlines and alerts manager in advance of conflicts.
• Provides general administrative support to the IT staff.
• Makes connections from day-to-day work to business development opportunities and alerts senior staff when they arise.

Qualifications:

To perform the job successfully, an individual should demonstrate the following competencies:

Specific Computer Skills/Experience:

• Advanced-level skill with Excel, including experience with macros, pivot tables, charting and table lookups
• Advanced experience with MS Access, including forms development, event procedures, query creation and Visual Basic modules
• Intermediate skill with asp.net development (preferably in VB) and SQL
• Familiarity with SharePoint and web part development
• Experience with Joomla and Cisco Unity Express desired but not required.

Quality Assurance:

• Monitors own work to ensure quality and apply feedback to improve performance.
• Consults with manager in timely manner to address questions or communicate concerns.

Task Management/Project Management:

• Demonstrates strong time management skills.
• Demonstrates willingness to play variety of roles (e.g., administrative, support, development, testing) as required to achieve project/task success.

Leadership, Culture, and Company Strategic Planning:

• Brings a positive attitude to the work place.
• Willing to pitch in and do what it takes to meet company and client goals.
• Contributes to the professional development of the team.
• Functions as a cooperative and cohesive member of project teams.

Education/Experience:

• B.S. or B.A. mandatory - computer science, information science desired but not required.
• A minimum of 2 years relevant experience mandatory-resource efficiency, or buildings related project management experience desired.

Compensation:  Our commitment to your success is enhanced by our competitive compensation, and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Thus, we foster a healthy work environment that promotes balance and allows each team member to achieve both work and life goals.  We have found that when employees have this type of balance, they are highly focused during work hours. We believe we have the most dedicated and productive team in any industry.

This productive environment is created and supported through:

• Tuition Reimbursement Program 
• Family-friendly policies 
• Performance-based professional incentives 
• Professional development opportunities 
• Team building experiences 
• Casual work environment

Ultimately, this commitment to work/life balance enables Resource Solutions Group to cultivate healthy, productive and satisfied employees.

To Apply:

To be considered for this position, please submit your resume, cover letter, and compensation requirements via email and include the job title: IT Associate 2 in the subject line. Candidates that do not submit salary requirements and history will not be considered for this position. No phone calls, drop-ins, or faxes please. This position is available in our beautiful Half Moon Bay, CA office.

Resource Solutions Group is an equal opportunity employer.