HVAC Support Tech

Coolerado is the Denver-based manufacturer of super energy-efficient air conditioning systems for residential and light commercial use.

Position Overview:

The Support Technician will develop in-depth expertise in the Company's technology, how it can be applied in particular applications, and will assist with the Company's customers and business partners giving technical support in use of the Company's products. The Support Technician will assist with installations and evaluation of project installations as well as perform warranty installations.

Responsibilities:

• Gain thorough technical understanding of the company's products, and have similar knowledge of competing technologies
• Support inbound call center activities and respond to routine customer inquiries as necessary
• Provide or coordinate technical support and respond to questions, provide information, and/or application assistance
• Develop, evaluate and discuss possible solutions with prospects
• Assist in response to Request for Proposals and prepare proposals
• Participate in meetings, conferences, and project team activities as requested
• Assist Installation Contractors on initial installations
• Provide warranty work as needed at customer sites
• Review Installation Contractors work, evaluate and report on findings
• Assist in technical training classes as needed
• Attend trade shows as needed
• Other duties as assigned

Qualifications:

Experience:

• 3+ years experience in HVAC including successful experience installing HVAC equipment in a variety of commercial facilities
• Proficient in Microsoft office applications to include Word and Excel
• Experience as a trainer is a plus

Characteristics:

• Drive to succeed and hard working
• Ability to work independently within a team organization
• Establish and maintain effective working relationships
• Excellent communicator (both verbally and in writing) including timely responses
• Must be able to multi-task, communicate well, and maintain a positive attitude
• Credible and comfortable in dealing with prospects and customers
• Should be comfortable working with engineers and technicians in mechanical contracting firms

Education:

• Associate degree in Heating Ventilation and Air Conditioning or equivalent
• Additional certifications, training and/or education a plus

Hours: Full time attention to this position is required with the anticipation that work will transcend normal business hours.

Travel: Routine and regular ravel throughout the US, especially the Southwest. Valid, non-restricted drivers license required

Compensation: We offer a competitive salary and benefits package to include medical, dental, 401(k) with match, and more. Candidate will need to pass a pre-employment drug screen and background check.

To Apply:

If you meet the requirement and would like to be considered, please forward your resume along with a cover letter outlining your salary requirements.

Unfortunately, no relocation is available for this position. No phone calls, please.

If you don't have email access, you can fax your completed application.