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Description
Position Overview:
The Guest Relations Internship is designed to provide college students interested in the Hospitality, Tourism, and Amusement industry practical experience in the Guest Relations Department at one of the region's most visited cultural institutions. This survey of Guest Relations is an internship opportunity that will allow students to become familiar with all aspects of the Zoo atmosphere, including front line exposure in admissions, rides and attractions, hospitality, project management, operations and events. You will have the opportunity to immerse yourself in the sights and sounds of the Zoo everyday while helping to provide an exceptional experience to our guests.
Responsibilities:
Job focus may rotate based on necessity and evaluation of performance and interests.
- Successful completion of Guest Relations Training Program
- Maintain general knowledge of the Zoo and Philadelphia area, (operations, minimal animal knowledge-to be attained in training) and effectively communicate to guests
- Support special events and programming
- Manage hospitality volunteers and other employees within department programming
- Assist in Zoo admission process, including assisting guests entrance and exit of the Zoo
- Create welcoming environment for guests
- Effectively represent and support marketing initiatives set forth by the Zoo
- Serve as a liaison between the Guest Relations department and other departments in the Zoo
- Promote and sell memberships to the Philadelphia Zoo
- Direct guests throughout the Zoo including parking facilities
- Monitor guests as riders on Zoo attractions and assure their safety
- Other duties as assigned
Qualifications:
This internship is open to students with at least a 2.5 GPA and lasts approximately 10-12 weeks from May to September. This internship requires a minimum commitment of 24 hours a week including a commitment of 1 weekend day. Each applicant must possess excellent communications skills and exude a professional appearance and manner. This internship is unpaid.
To Apply:
To apply for this internship, please submit a letter of interest stating which internship you are applying for and why, a detailed resume, a reference letter or letter of recommendation and a copy of your college transcripts. Please compile all the required documents and submit them as a complete packet to:
Philadelphia Zoo
Human Resources Department, Internships
3400 West Girard Avenue
Philadelphia, PA 19104-1196
**ONLY COMPLETE APPLICATIONS WILL BE CONSIDERED**
All interns are required to complete a PA Child Abuse Clearance Form and State Criminal Background Check prior to beginning work at the Philadelphia Zoo.