Customer Success Manager

~ Bidgely (which means "electricity" in Hindi) is working to solve one of the biggest challenges in energy: enabling utilities to meet their demand-side energy goals by fully engaging and satisfying their customers. ~

We're a highly energetic and innovative team that has developed ground-breaking analytics that can itemize home energy usage data to the appliance level without using any plug-level monitors. Now, we are setting out to deliver this technology to millions of households across the world and help save energy on a massive scale.

Position Overview

We are currently seeking a top-notch Customer Success Manager who will be responsible for rolling out Bidgely's innovative energy management service to strategic utility customers worldwide. 

Responsibilities  

• As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.
• You will also ensure a happy customer by tracking and reporting on key metrics post launch to both internal and customer audiences. 

What You Can Look Forward To: 

• Acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy efficient future.
• Understanding Bidgely products in order to influence product development plans and schedules.
• Leading x-functional project teams and working jointly with the customer to translate their plans and requirements into detailed project plans.
• Collaborating with Bidgely Sales and Business Development team to present our solution in a comprehensive and compelling way to win business.
• Presenting regularly to the customer and Bidgely stakeholders on the status of the project.  

Qualifications 

What You'll Bring: 

• 5-7 years of software project or product management experience at a technology company.
• Track record of success delivering complex, x-functional projects with large enterprise customers.
• Experience with Agile software development methodologies.
• Detail oriented and comfortable planning and tracking projects via Basecamp, Smartsheets or other modern project management tools.
• Analytical and able to gather and present data driven success metrics.
• Comfortable multi-tasking on several simultaneous projects.
• Strong interpersonal and communication skills.
• Open and highly collaborative mentality. 

Additional Information 

How We Got Here: 

Bidgely was founded in 2011 by Abhay Gupta and Vivek Garud, who were united by a passion to change the way we think about our home energy consumption and a vision for a low-cost technology that could achieve global impact.

From its origins of two guys in a garage in Mountain View, CA with a big idea, Bidgely quickly grew into a team of brilliant data scientists, engineers, salespeople and marketers housed in Sunnyvale, CA. 

Where We're Going:

And we're just getting started. There are 5.6 billion people with access to electricity across the world today, and this will only continue to grow. We want to be the engine for every household everywhere to understand their energy usage and make informed decisions that are good for their pocketbooks and good for the planet. We won't stop until we get there. 

Our Investors:

Our investors play a huge role in helping us shape the future of engaging with energy. Leading cleantech investor Khosla Ventures got us started. Khosla continues to fund us and today is joined by European utilities E.ON and RWE and Constellation Technology Ventures (U.S. based Exelon Corporation) whose family of energy companies include Baltimore Gas & Electric, Commonwealth Edison, and PECO.

To Apply 

• Please use the email address below to email your resume and a cover letter.
• Be sure to indicate "Product Manager."
• When you send your information please provide a story on how you've personally delivered exceptional customer service to a client. 
• No phone calls.