Customer Service Specialist

• Would you like to put your customer service and sales skills to use in a new industry with an unprecedented market opportunity? 
• Are you interested in making a difference for people and the planet on a daily basis? 
• Are you interested in energy efficiency? 

If so, join then next energy revolution. Powersmith Home Energy Solutions is dedicated to making every home a more comfortable, energy efficient and healthy environment. We focus on the home as a system and provide customized improvements that raise homes’ energy performance level to today's standards. Using building science technology, Powersmith Home Energy Solutions' specially trained and certified technicians perform a thorough home performance audit, analyze the resulting data, and then we implement the residential construction solutions that meet our clients' needs. 

We are looking for hard-working and honest people interested in making a positive impact on people's homes and the environment. Candidates must possess an entrepreneurial spirit that thrives in a fast-paced, demanding work setting and be willing to dedicate him/herself to the Powersmith company culture. 

Position Overview:

Customer Service Specialists are responsible for taking leads and turning them into energy audits.  These conversations will primarily happen over the phone and requires a desire to sell.  Other responsibilities include handling customer service issues as they arise and seeing them through until the customer is satisfied.  The CSS is also responsible for creating and executing customer acquisition events.

Secondary responsibilities include answering phones, making follow up and courtesy calls, as well as providing general support for the sales team.

Qualifications:

• Sales/Customer Service experience 
• Comfort spending much of the day on the phone
• Computer literacy 
• Must have a bank account so direct deposits can be made bi-weekly 
• Superior verbal communications skills 
• Able to pass a criminal background check and provide work references 

Preferred:

Ideally, the candidate will have a proven track record demonstrating the ability to consistently close sales over the phone.  Direct to consumer sales experience is a plus, but not required.  We are looking for a hard worker who believes in our mission, see's the opportunity in residential energy efficiency, and will ultimately be a strong addition to our team and company culture.

Reporting Relationship: Customer Service Specialists report to the Sales Manager. 

Cultural Fit:

1. Strong ambition for building a premium service for homeowners 
2. Internally motivated to do first-class quality work 
3. Comfortable putting team goals ahead of individual goals 
4. Comfortable communicating effectively with a team to create a better work experience  

Compensation: Annual compensation expectation: $50,000.00 to $80,000.00 plus benefits. Compensation is comprised of: a base $30,000.00 plus commission.  Benefits include health care as well as 10 days paid vacation, 3 paid sick days, and 6 holidays. 

To Apply:

Please write a cover letter answering the 3 questions below. Send it along with a copy of your resume using the link above. In the subject line of the email please enter "Powersmith Customer Service Specialist." 

Please answer these questions in the body of your email: 

1. Why do you want to join Powersmith? 
2. Why you think you’re the best person for this job? 
3. What interests you about making homes energy efficient? 

RESUMES WITHOUT COVER LETTERS ANSWERING THE QUESTIONS ABOVE WILL NOT BE CONSIDERED OR RESPONDED TO. 

Best of luck, 

The Recruiting Crew at Powersmith