Customer Service Representative

~ The Center for EcoTechnology helps people in Massachusetts and neighboring states save energy and reduce waste in their homes and businesses. ~

For more than 35 years we've offered proven advice and resources to help people save money and feel more comfortable at home and to help businesses perform better. Working with partners throughout the region, we're helping transform the way we live and work for a better community, economy, and environment - now and for the future.

Position Overview 

This
position provides support to customers who use CET's Green Home Services.  This position involves answering customer
calls, processing customer contracts, and providing follow-up sales support, as
well as general administrative assistance. 
Candidates should be excited to talk to customers about ways to save
energy and money.

Responsibilities

Position
Responsibilities include the following (other duties may be assigned to meet
business needs):

• Develop
  and carry out follow-up sales strategies.
• Track
  and report sales efforts and results.
• Call
  customers to follow up on the status of their projects.
• Explain
  program or technical requirements to customers and builders on the phone
  or in person.
• Explain
  the benefits of energy efficiency upgrades to customers.
• Enter
  contract information in databases.
• Schedule
  staff for appointments.
• Track
  and process customer deposits.
• Provide
  general administrative support, including: copying, faxing, preparing
  materials, and completing database entry.

Qualifications:

• Minimum 1
  year of administrative office experience.
• Minimum 1
  year of customer service experience.
• Proficient
  in Windows-based software.
• Knowledge about home construction/renovation preferred.
• Ability
  to multi-task in a fast-paced environment.
• Excellent
  organizational and time management skills.
• Excellent
  communication and listening skills. 
• Passion
  for the environment and community involvement. 

Compensation: This is a full-time, hourly position with benefits.  CET offers competitive pay rates, benefits,
and a comprehensive health plan. 

To Apply

Please use the email address below to send a cover letter and resume to:

Amanda Bates, HR Assistant
Center for EcoTechnology
112 Elm Street, Pittsfield, MA 01201

~ CET is an equal opportunity employer and encourages all to apply ~ 

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