Customer Service Representative

IceStone LLC manufactures high-design, durable surfaces from 100%  recycled glass and cement.  The company is mission-driven to make the world a better place and is considered a leader in sustainable business, focusing on environmental, social as well as financial returns.  We pride ourselves on working together in a highly collaborative environment.  We work hard, have fun and everyone is encouraged to participate to help each member of our team grow as individuals.

Learn more about us.

Position Overview:

This is an important position in our company, as you are an ambassador to IceStone.  In this role you will be speaking with customers, resolving problems and processing orders.  Most importantly, you are the first person our customers interact with.    This opportunity is ideal for someone who is good-natured, motivated, energetic and self-directed.  You should be someone who is not afraid of challenges and thrives in a fast-paced, entrepreneurial environment.

Responsibilities:

• Handle customer service requests & complaints 
• Process orders 
• Maintain database 
• Answer phones 
• Foster excellent customer interaction by phone, email and  face-to-face 
• General administrative tasks 
• Participate in weekly sales meetings 
• Helping to manage needs of office, ordering supplies and maintaining office equipment 
• Support outside sales team 
• Greeting visitors, welcoming them

Qualifications:

• Must be good-natured and flexible 
• Talent for prioritizing and multi-tasking in a fast-paced environment 
• Strong verbal and written communication skills 
• High level of organizational skills 
• Creative problem-solving skills 
• Must have proven track record of ability to follow up and follow through 
• Enjoys teamwork 
• Must have a sense of humor 
• Ability to learn quickly 
• 4-year Bachelor’s Degree or equivalent

This job requires proficiency in MS Office - Excel experience a plus, Microsoft Windows, and internet applications.  Salesforce.com software experience a plus.

To Apply:

Deadline:  ASAP.  Applications will be reviewed on a rolling basis starting immediately until the position is filled.  Send your resume, salary history and cover letter via email (subject: Customer Service Representative), fax, or mail.  No phone calls please.  

IceStone LLC
Attn.:  Human Resources
63 Flushing Avenue, Unit 283
Brooklyn Navy Yard
Brooklyn, NY 11205

Most importantly, in your cover letter please tell us why you would be a great addition to the IceStone community.  How do you see your past experience and skills contributing to our excellent customer service initiative?  

We look forward to hearing from you.