Customer Service Manager

Aero Farm Systems has developed aeroponic agricultural technology that produces a variety of vegetables, flowers, herbs and other crops continuously throughout the year.  The aeroponic technology requires no soil in its growing process, only water and artificial light.  This enables crops to be grown in a relatively small area, such as an unused warehouse, near urban centers where the demand for fresh leafy greens is greatest.  Aero Farm Systems will not require pesticides, special buildings, or sunlight, and will markedly reduce labor and energy consumption while growing all year long.

This novel manufacturing technology will not only lead to job growth and creation in these areas, but will cut down on the costs and negative environmental impacts associated with the transport of fresh vegetables over long distances. This method will also provide lower-cost, higher-quality fresh vegetables to a wider population that is increasingly facing health and obesity challenges.

Position Overview: 

We have an excellent opportunity for an experienced engineer to lead our customer service. The successful candidate will develop a system of support that ensures our customers remain excited about our product's performance beginning with the order and lasting as long as they own it.

This role works closely with sales, engineering, and vendors to create a responsive relationship benefitting our customers. The incumbent reports directly to the CEO.

Responsibilities:

• All documentation and communication will be as digital as possible with due respect to customer capacity.
• Design a responsive system to support customers including: installation, training, preventive maintenance, and emergency service.
• Manage installation including initial site plan, equipment delivery, assembly, and start-up.
• Deliver training program to customer personnel.
• Perform on-site service and repair as necessary.
• Maintain detailed documentation for all responsibilities.
• Develop and maintain customer manuals.
• Perform periodic customer satisfaction surveys and report results to company.
• Assist engineering product development and test when available.
• Prepare and submit reports such as activity, service and weekly Itineraries; communicate field problems, complaints and difficulties to company for consideration and follow-up.
• Support aftermarket sales.
• Develop and manage annual budget.

Qualifications:

We are seeking an experienced engineer with at least 5 years experience in production or customer service. Experience in the horticultural or food industry is a must. We require a demonstrated mechanical aptitude and extensive knowledge and experience in agriculture to be able to identify with given problems and situations. Working knowledge of mechanical, electrical, and hydraulic systems is a plus. This person must be proficient in both oral and written communications using standard and digital communication methods.

Compensation: Compensation will be commensurate with demonstrated experience and attention to detail, energy, and curiosity.

To Apply:

Please send cover letter explaining why we would choose you to work for a start-up, resume, and remuneration requirements. References will be required in next step. Applications accepted until position is filled. All correspondence must be an attachment to an email sent.