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Description
New Leaf Paper is leading the paper industry in the development and distribution of environmentally superior printing and office papers. In eight years, the Company has developed significant demand for its products and carved out a growing market in the paper industry. Nike, Hewlett Packard, Gap, Patagonia, Whole Foods and many other household-name companies have chosen New Leaf Paper to improve the standards of their paper purchases. With its headquarters in San Francisco and sales offices throughout the United States, New Leaf Paper is both developing and maintaining the demand for high-quality, environmentally-superior office and fine printing papers.
POSITION: Customer Service Representative and Team Leader
Responsibilities: The New Leaf Paper Customer Service team is dedicated to supporting customers and sales people with accuracy and timeliness. This involves three keys areas:
* Perform the necessary steps to make the customer's experience pleasant and positive.
* Use CRM and Accounting systems with accuracy and follow the standard processes with diligence.
* Consistently improve processes, tools, information and service.
Among these three areas are direct involvement in quoting customers, taking, processing and managing orders, managing customer complaints and issues, developing complex sales strategies and quotes with salespeople and interfacing with vendors to provide timely and accurate information to customers and salespeople.
Qualifications:
The most important aspect of this position is, of course, service. In all interactions with customers, it is the CSR's responsibility to do as much as possible to help the customer. In that light, the ideal candidate takes initiative, is excellent on the phone with customers while being a quick learner and able to juggle many tasks while keeping on schedule. S/he is motivated, organized with close attention to detail, has good business sense, and knows what it means to be a team player. Equally important is a friendly attitude under pressure, a good perspective, and, as always, a sense of humor.
Required Skills:
* Complex Problem Solving skills - ability to quickly react to and resolve customer issues as they arise and communicate information in a clear, positive manner to appropriate parties.
* Superior customer service phone skills.
* General business/accounting knowledge - cash-flow, credit, terms, etc.
* Prioritization/time management skills.
* Familiarity with Windows.
* Proficiency in MS Word and Excel.
* Ability to learn new programs quickly.
* Familiarity with paper or publishing industry a plus, but not required.
* Experience with Great Plains or other mid-range accounting and ERP software is desirable, but not required.
* Experience with Goldmine wins a star.
We are a committed, energetic team and have a fun work environment, with great career growth opportunities. We are looking for a team player to join our staff. Position will be Full time.
How to apply:
Please email your resume and a cover letter highlighting your skills and experience that are relevant to this position and a brief explanation of why you'd like to work for New Leaf Paper. Applications without cover letters pertinent to the job description will not be considered.