Associate, Program Support

~ The U.S. Green Building Council (USGBC) and its community are changing the way buildings and communities are designed, built and operated. ~

We believe in better buildings; places that complement our environment and enhance our communities. Places that give people better, brighter, healthier spaces to live, work and play.

Green building is a win-win, offering both environmental and economic opportunity. Greater building efficiency can meet future demand for energy in the United States and a commitment to green building has the potential to generate jobs.

USGBC is made up of tens of thousands of member organizations, chapters and student and community volunteers that are moving the building industry forward in a way that has never been seen before.

We are a diverse group of builders and environmentalists, corporations and nonprofits, teachers and students, lawmakers and citizens that share the same vision of a sustainable built environment for all within the next generation.

Position Overview 

We are currently seeking a personable, detail-oriented and highly organized professional to provide operational support to the certification team. The certification team at GBCI is responsible for administering and advancing the certification programs of industry leading rating systems addressing sustainability, health, and wellness in the built environment and beyond, including LEED, GRESB, PEER, SITES, EDGE and WELL.

The Associate, Program Support will provide efficient and comprehensive support to the certification team at GBCI. The associate will directly support program managers by contributing to ongoing business planning, process design, technology planning, and project management efforts at GBCI.

The associate will also be responsible for vendor management, customer service, data processing, and administration of shared technology resources such as LEED Online. Successful candidates will have demonstrated aptitude for project management and process improvement, strong technology skills, and a passion for learning, creative solutions and problem solving. They will embrace change and excel in a fast-paced, dynamic work environment.

This position is located in Washington, DC. 

Responsibilities 

• Support certification program managers in business process development, integration, and optimization:
• Create, organize, and maintain comprehensive documentation for department business processes, tools, and applications
• Collect and synthesize feedback from end users
• Work with stakeholders to analyze, measure, and improve (or replace) existing business processes
• Align certification business processes with industry best practices (ISO 17065 and others)
• Prepare training materials and/or resources for process and technology end users
• Administer GBCI's customized project tracking software, including data entry and cleanup, resource allocation and task assignments, and system troubleshooting
• Maintain and improve tools used to optimize GBCI resource allocation, including advanced Excel functions and macro encoding in Visual Basic
• Monitor GBCI's technology helpdesk queue, assist program managers in synthesizing and prioritizing items for development by GBCI's technology team
• Monitor and analyze department performance metrics, build and administer dashboards and reports used to monitor KPIs 

Additional responsibilities may include: 

• Serve as the primary point-of-contact for one or more contractors: communicate policies, provide post-application customer service, coordinate weekly review capacity, and monitor contractor performance
• Other duties as assigned
• Liaise with the GBCI customer support team, providing technical and process-related support as necessary
• Deliver top-quality phone and email customer support 

Qualifications  

Education & training requirements/preferences: 

• Bachelor's degree required, preferably with a major or minor in Business Administration, Computer Science, Engineering, or related field
• Academic or professional training in Lean, Six Sigma, or similar process improvement methodology preferred (not required)
• LEED Green Associate required within one year of hire 

Experience requirements: 

• Minimum 2 years relevant professional experience, preferably in position(s) with process analysis, project management, helpdesk, and/or technology development responsibilities.
• Proficiency and experience with Microsoft Excel required (advanced Excel skills preferred)
• Experience with SQL and Visual Basic for Applications a plus
• Experience with visualization tools such as Yellowfin, TIBCO Spotfire, or Tableau a plus
• Academic or professional exposure to LEED strongly preferred 

Other required skills & qualifications: 

• Passion for and commitment to USGBC and GBCI mission required
• Strong sense of personal responsibility and accountability for delivering high quality work
• Energetic, detail-oriented and able to prioritize
• Excellent judgment, analytical thinking, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work well both independently and on teams
• Strong interpersonal and customer service skills

Compensation: Includes an excellent benefits package, including 100% employer-paid premiums on healthcare and employer-matching 401(k) program. 

To Apply 

• Please click below: "Apply Now Online!" to email (or fax) resume and letter of interest, with salary requirements and title of position applying for, attn: Human Resources.
• Please indicate where you saw the posting for this opportunity. 
• No phone calls please.