General Manager

Newark Natural Foods Co-op Published: July 13, 2017
Job Type
Admin/ Gen Mgmt /

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~ Having deep roots in our community, the Newark Natural Foods Co-op incorporated in 1975 to provide local, healthy foods to our members and have since grown to a 10,000 square foot grocery store, 2,500 square foot café, and 6,000 square foot community space that has over 4,000 active member-owners, 65 employees & $7.8M in annual revenue. ~

Position Overview

Newark Natural Foods Co-op is seeking an engaging visionary General Manager to lead our community-owned food cooperative and café into the future in an increasingly competitive environment. For more information about Newark Natural Foods and Café 67, please visit our website

  • The ideal candidate must demonstrate successful careers (10+ years) in business and personnel management in the grocery and/or retail industry;
  • Outstanding communication skills;
  • The proven ability to lead and motivate others; and
  • The highest integrity, personal responsibility, and personal and social values required for continued growth of our community-owned cooperative.
  • Qualified candidates will be experienced grocery and/or retail managers with the ability to integrate daily business management practices with visionary thinking to implement the Co-op’s Ends Policy.

The General Manager is responsible for the operational leadership of the Co-op. In this position, the General Manager implements Board policies and management of the business in a manner that enhances the cooperative principles for member-owners, employees, members, and community connections.

Note: This position reports to Board of Stewards (please note the Co-op operates under Policy Governance)


The General Manager will oversee and lead the management team to:

  • Ensure operational excellence by providing a variety of healthy, high-quality, and locally produced foods/goods.
  • Provide superb customer service from well-trained, educated and motivated employees under strong governance.
  • Be supportive of a thriving, ethical, sustainable, and economically sound enterprise for our member-owners, employees, stakeholders, and local connections.

Board Relations

  • Attends all monthly Board Meetings and Finance Committee meetings.
  • Submits outcomes of the Board of Stewards’ overall policies, objectives, and metrics for the Board’s approval.
  • Provides the Board with financial and operational reports as required and/or requested.
  • Advises and informs the Board on current operations, including potential threats and opportunities.
  • Oversees and coordinates implementation of Board policies.
  • Provides necessary information to the Board within the required time frame.
  • Demonstrates ability to present material and ideas to the Board in an effective and well documented manner.
  • Demonstrates openness to questions, suggestions and constructive comments from the Board.
  • Manages senior management, including hiring, training, and discipline.

Financial Accountability

  • Establishes operating and capital budgets within time frame required.
  • Demonstrates effective budget control.
  • Provides monthly financial reports to the Board.
  • Controls cash flow to ensure regular discounting of bills, enhance purchasing power, meet all obligations when due, and meet all commitments.
  • Measures and evaluates revenue generating department performance to ensure appropriate contribution total financial performance.
  • Ensures highest level of credit standing.
  • Maintains necessary financial records.


  • Develops and implements policies and procedures required to achieve operational excellence for a superb shopping experience by providing high quality goods and services, local and organic products, food safety and hygiene best practices, and outstanding customer service from well-trained, educated, and motivated employees.
  • Directs and supervises management team.
  • Reviews achievement of performance and service standards, taking corrective action when needed.
  • Oversees advertising and promotion strategy.
  • Observes proper and safe procedures for handling shoplifting, theft, robbery and inappropriate behavior at the Co-op.


  • Responsible for selection, employment, training, performance review, and discipline of management with emphasis on internal advancement.
  • Develops pay and benefit programs to provide internal and external equity.
  • Encourages employees’ involvement as a resource for generating new ideas, high lighting and resolving existing problems, and identifying opportunities for improvement for sound policy development.
  • Maintains good working relationships with employees and is accessible.
  • Provides fair grievance procedures.
  • Oversees establishment and maintenance of training programs for job performance, safe working environment, and job advancement.
  • Follows store-wide policies and procedures as set out in the Employee Handbook and by the management team.
  • Ensures that the Co-op meets local, state, and federal regulations regarding wages, hours, and working conditions.
  • Member-owner/Community/Cooperative Relations
  • Directs and maintains the business as a cooperative society.
  • Obtains necessary input from members, stakeholders, and community connections about products, services, and issues affecting the Co-op.
  • Establishes and maintains excellent member relations.
  • Establishes and maintains ongoing cooperative and consumer goods-related education programs.
  • Establishes and maintains positive cooperative profiles in the local community and cooperative community.
  • Cultivates and maintains relationships with local food organizations and partners including local farms, natural foods producers, and related community-based organizations.
  • Provides education and support to local officials on matters related to regulations and other policies regarding local and natural foods and products.


  • Excellent supervisory, organizational, and training skills.
  • Ability to understand and work effectively in a cooperative environment.
  • Excellent communication skills.
  • Skill in establishing and maintaining strong relationships within a diverse community.
  • Ability to effectively use Microsoft Office, web-based communication boards, and electronic mail.
  • Proven ability to understand, interpret, and present financial data.

Required Experience

  • 10 years in business and personnel management in the grocery and/or retail industry; or
  • Bachelor’s degree in management or related field, and 3 years in business and personnel management in the grocery and/or retail industry; or
  • Any equivalent combination of education, experience or training.
  • Preference will be given to applicants with cooperative grocery experience and experience managing a grocery/café combination.

When you apply for this position, please say you saw this job on Green Dream Jobs!!

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