Sales Coordinator

~ Earth Mama Angel Baby is a manufacturer and advocate of safe and effective natural and organic herbal products specifically formulated for mamas and babies. ~

Earth Mama’s full line of pregnancy, postpartum, breastfeeding and baby care products were born of our sincere faith in nature’s perfect solutions. Because our toxin-free products are safe enough for mama and baby, they are safe for everyone. Our products are currently distributed in multiple channels including natural health, baby/maternity, conventional grocery, online, mass retailers, hospital/health care, and internationally.

Position Overview

The Sales Coordinator is responsible for entering customer orders, responding to product information requests, entering credit requests, and promoting sales through events and Inside sales. Individual is also responsible for maintaining pricing, testing and assuring proper pricing for promotions and properly applying pricing information for promotions.

Responsibilities

• Responsible for maintaining pricing in the database and vendor portals
• Responsible for properly applying pricing information for promotions
• Responsible for submitting and confirming proper pricing for all promotions has been submitted to accounts whenever applicable and vendor portals have been updated
• Represent the company in an efficient, professional and courteous manner in all interaction with customers and consumers both internal and external
• Enter orders and credit requests sourced from telephone calls, fax, email, or mail into the appropriate database
• Establish and maintain accurate records of non-order related customer communication
• Determine policy-based resolutions to customer complaints or concerns, take corrective action and monitor results
• Be familiar with location of product information resources in order to answer customer and consumer product questions within policy guidelines; follow protocol for appropriate referrals
• Be familiar with scheduled promotions, prepared to discuss same with reps and customers, and introduce to customers as directed
• Coordinate with Sales, Distribution, and Accounting department to ensure credits, orders and promotions are processed in a timely and accurate manner
• Participate and pursue continuing educational and policy-oriented training appropriate to job responsibilities
• Self-evaluate and accept management evaluation of performance for continued growth based on established metrics
• Perform other duties within the department as determined by the supervisor.
• Collect documentation and setup new accounts in conjunction with the Sales Department Participate in the identification of preventable error trends, assist in the development of preventative plans, and monitor the resolution results
• Requires an understanding of sales, data processing systems, effective telephone techniques, strong computer and data entry skills and the ability to answer customer questions and resolve problems efficiently and effectively
• Ensure that distribution, promotional, merchandising and pricing/margin goals are delivered for the accounts and for the key accounts within the region
• Reach distribution drive goals/ACV whenever applicable
• Actively fill distribution voids
• Identify promotional opportunities
• Set 3-5 specific objectives for each sales call
• Upsell key account promotions
• Achieve new item distribution targets
• Actively sell displays
• Use reports and all other sales reports to identify opportunities to increase sales in the territory
• Utilize Marketing materials to gain brand recognition
• Make outbound Sales Calls to open territories as defined
• Provide appropriate reports as required
• Create an effective organization system
• Help to plan/execute educational events/trade shows per SLT direction, and to ensure post-event follow up-maximizes the opportunities; attend events whenever appropriate
• Complies with company policy and procedure at all times

Qualifications

• 3 years demonstrated skills/results in Sales/Customer Service
• Bachelor's degree preferred

Required Skills:

• Excellent verbal and written communication skills
• Strong organizational, problem-solving and analytical skills
• Ability to work independently and as a member of cross-functional teams
• Ability to spend time in the field when applicable, including some overnights
• Acute attention to detail and high professional standards
• Demonstrated ability to plan and organize projects
• Versatility, flexibility and a willingness to tackle changing priorities and multiple deadlines with enthusiasm
• Strong desire to learn and grow with a fast paced, mission-driven organization

Compensation: This is a full time position with a group of people who value working hard and having fun at the same time. The position is eligible for Earth Mama benefits - including paid time off and holidays, a 100% employer-paid (employee only) medical insurance program (after a 90-day introductory period), company matching retirement program and employer-paid supplemental insurance.