Recycling Coordinator

~ Athens Services is a local, family-owned waste collection and recycling company that has been a fixture in the greater Los Angeles community for the past 60 years. ~

We provide innovative, consistent and quality environmental services to our more than 200,000 customers in the 50+ communities we serve. Through reuse, recycling and composting, Athens diverts valuable resources from landfills.

Position Overview

The Recycling Coordinator will assist in the LA City Waste Franchise transition and ongoing account service in support of the City’s Zero Waste plan. The Recycling Coordinator will proactively work with customers to help them increase their waste diversion and implement resource management practices and programs. They will serve as the primary business contact for clients and are responsible for customer satisfaction. This is a transitional position, training first in Customer Service and eventually developing into a Recycling Coordinator position.

Responsibilities

• Provide logistical account support (including, but not limited to): set up contracts and oversee accounts; increase/decrease service; identify waste problem areas; determine container types, sizes, and locations; establish a collection schedule; and identify employee training needs
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
• Conduct business site visits, research and analysis, waste assessments, and surveys
• Prepare and maintain accurate records and reports
• Assist in the approval of service changes, invoices, and payment collections
• Provide administrative and analytical support (including answering phone calls)
• Evaluate effectiveness of clientele resource management practices and programs, identify opportunities and strategies to increase waste diversion, and help clientele set goals for future diversion practices
• Interact directly and maintain effective working relationships with business owners, management companies, maintenance companies and staff, customers, residents, community groups, and the general public
• Actively be involved with local Chambers of Commerce and Business Associations
• Participate in public education and outreach activities including presentations, workshops, trainings, and tabling
• Educate customers on the latest recycling regulations (i.e. AB 1826, AB 341, etc.)
• Implement commercial waste diversion practices through reduce, reuse, recycling, and composting programs
• Participate in pilot studies to evaluate strategies that may increase recycling, waste reduction, collection efficiency, or other benefits
• Reports to the Sales Manager and General Manager, providing regular input on all account activity, including status and call reports on a weekly basis
• Build relationships with clients to cross sell any additional services we may offer and encourage new business opportunities outside City of LA
• Work cross functionally with other departments: Customer Service, Operations, Finance, Collections, etc.

Qualifications