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Off-Grid Micro Wind Turbine/Solar Technical Support

Primus Wind Power


Lakewood, CO

Categories:
Energy
Other

Skill Level: Mid Level

Position Type: Full Time

~ Primus Aerospace, an AS9100/ISO9001 certified employer located in Lakewood, Colorado, is a growing company with many opportunities for advancement. Primus Aerospace specializes in high-precision, high-complexity Aerospace assemblies. Primus Wind Power is a division of Primus Aerospace and is the world's leading manufacturer of off grid, horizontal access, up-wind, small wind turbines. ~

Position Overview

Primus Wind Power is currently seeking a Tech Support Technician. The primary function of this position will be to provide technical support over the phone and the internet to customers and dealers.

Responsibilities 

Tech Support/Customer Care Will Be Responsible For: 

  • Respond to Customer, Dealer and Distributors questions and technical issues regarding the repair, warranty service and out of warranty work on the AIR turbine. Technical support background is a must.
  • Interface with ASD partners (Authorized Service Distributors) across the World to provide warranty and non-warranty work on the AIR units.
  • Be knowledgeable on product differences to explain best turbine choice for customer.
  • May include some travel for training or Solar/Wind Trade shows and demo booths of the AIR equipment as needed.
  • Ensure post-sale customer satisfaction by responding to all technical questions, warranty claims or customer care requests.
  • Using PWP tools, provide knowledgeable response to customers on determination of their wind resource at their site.
  • Work in manufacturing to build and/or service turbines in order to gain and retain an understanding of the product.
  • Be knowledgeable on solar installations, batteries and the electrical components that are incorporated into an off grid system. Knowledge of Solar and off grid is a must.
  • Promptly and kindly answer and respond to all telephone and e-mail inquiries.
  • Ensure sales orders/warranty claims are confirmed with customers and are executed to best-in-class standards.
  • Communicate customer feedback and requests to management for consideration.
  • Communicate and coordinate with operational personnel (i.e. - Account Manager, Purchasing, Shipping, Accounting, etc.) to meet customer requests.
  • Respond to internal inquiries regarding product support.
  • Support operational processes and manufacturing problems as needed.
  • Support product development efforts as needed.
  • Assist in other duties as needed and assigned by upper management. 

Qualifications 

Experience: 

  • Minimum of 2 years experience working in Electrical/ Solar/ Wind Tech Support position.
  • Experience in solar and battery experience is key.
  • Customer care experience is also necessary. Renewable Energy (Solar/Wind) Certification a plus.
  • Global Shop Solutions (GSS) ERP system experience a plus. 

Other Requirements: 

  • Reliable transportation.
  • Must be able to pass background check. 
To Apply  
  • Please click below: "Apply Now ONline!"  to email your resume and a cover letter.
  • Be sure to indicate position title. 

When you apply for this position, please say you saw this job on Green Dream Jobs!!

Contact Information:
http://www.primuswindpower.com/

 
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