Customer Service Representative

Summary: This position provides support to customers using CET's Green Home Services.  This position involves answering customer calls, processing customer contracts, and providing follow up sales support as well as general administrative assistance.    

Responsibilities include (other duties may be assigned to meet business needs):

• Developing and carrying out follow up sales strategies
• Tracking and reporting sales efforts and results
• Calling customers to follow up on the status of their projects
• Explaining program or technical requirements to customers and builders on the phone or in person
• Entering contract information in databases
• Scheduling staff for appointments
• Tracking and processing customer deposits
• Providing general administrative support, including copying, faxing, preparing materials, and completing database entry

Qualifications:

• Minimum of 1 year administrative office experience
• Minimum of 1 year computer experience - proficient in Windows-based software, database and spreadsheet management
• Minimum of 1 year customer service experience preferred
• Proficient in Windows-based software
• Ability to multi-task in a fast-paced environment
• Excellent organizational and time management skills
• Excellent communication and listening skills  
• Knowledge about home construction / renovation
• Passion for the environment and community involvement

This is a full-time hourly position with benefits located in Northampton.

CET offers competitive pay rates and a comprehensive health plan which pays approximately 64% of the individual's health insurance costs.  New employees are eligible for dental and disability insurance; accrue 10 days of paid vacation leave per year, 9 sick days and CET offers 12 paid holidays.  CET is an equal opportunity employer.  

Send cover letter and resume via email: hr@cetonline.org to
Amanda Bates, HR Assistant.

112 Elm Street
Pittsfield MA 01201