Call Center Representative

Comverge, Inc. is a leading provider of clean energy solutions that enable electric utilities to manage capacity during periods of peak energy demand. As a leading provider of Intelligent Energy Management solutions. Comverge has over 5 million Residential and Commercial + Industrial customers. Our customer base of over 500 electric utilities includes 65% of the largest utility companies in North America.

Our Smart Grid Solutions deliver state-of-the art demand response, smart metering, advanced metering initiative, or AMI, automatic meter reading, or AMR, and other monitoring and control hardware and software based on wireless communications. Join the industry leader in the following challenging career opportunity:

Position Overview:

The purpose of this position is to provide an "in-house" support structure to the TXU Energy's iThermostat Program in delivering full Customer Call Center Services. The position will be located within TXU facilities in the D/FW area and will support all program requirements for TXU. This person will report to the Call Center Supervisor.

Responsibilities:

• Responsible for answering customer calls and inquires regarding the iThermostat Program
• Processing password resets and Program Opt Outs
• Resolving billing issues and promotional questions associated with the iThermostat
• Enrolling customers into TXU programs according to the approved TXU scripts
• Creating Field Service Request for Comverge installation and service activities
• Providing pro-active calling to schedule/reschedule as needed to support the TXU Sales/Marketing Programs and Office Coordinator team
• Providing on-call after hours Call Center support for Level 1 and 2 technical support the iThermostat program and coordinate with the appropriate technical and management staff for assignment and disposition of resources for customer resolutions
• Providing on-going and necessary technical and customer level training 

Qualifications:

Required

• Previous Call Center/Customer Service experience
• Ability to work in a fast paced call center environment 

Desired

• Technical background in HVAC and Network Communications Fields
• Ability to identify customer concerns and provide conflict resolutions with minimal supervision
• Great Communication skills

Compensation:  In exchange for your hard work and dedication, we offer a competitive salary, excellent benefits package and positive working environment.

To Apply:

Please click below: "Apply Here!" and follow the application instructions provided on our website.